Report: #461680

Complaint Review: Magic Jack - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sun, June 14, 2009
Updated: Sun, June 14, 2009
Reported By: — Safford Arizona

Author Confirmed

Why?

Magic Jack www.magicjack.com Internet U.S.A.

Phone:
Web:
Category: Communications & Networking

Magic Jack Cannot connect to any local land lines - no useful customer support Arizona Florida Internet

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After 5 tries over 3 weeks with their "script reading" customer support "live chat" I have nearly given up. My local telephone company will not allow MJ to connect to my local numbers becuse MJ isn't paying it's bills. The device stopped functioning properly 3 weeks ago. Good luck trying to get any resolution by typing at their brain dead customer support agents.

After they determine that the problem is on their end, they will have you reboot your computer to shut down the chat. I would really be screwed if I had not paid cash for the device. At least I am only out $39 + tax. Thank God I didn't pay for the extra years... Do not pay this company with anything but a credit card; at least you can decline the charges.

B ivy
Safford, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/14/2009 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-cannot-connect-to-any-local-land-lines-no-useful-customer-support-arizona-flo-461680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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