Complaint Review: Magic Jack
Magic Jack Did not fix issue with the incorrect time displaying Caller ID Nationwide
*Author of original report: Dispute Charge with Bank
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I activated Magic Jack Plus on Aug 3 2015. It took them three days to port phone number from Time Warner Cable Once the port completed I discovered an issue when using the Magic Jack service. First issue is they display the phone number only and not the CNAM data. Senond issue is the time is an hour behinnd the currect time. I have chated with Magic Jack they acknowledged the issue and were aware of it but had no plans to fix this issue. They only suggested I go to their suggested features page and request for the correct time to be a feature all I got to say is wow when they said that. They refused to fix issue and would not refund money. I have canceled service and I would recomend other people to stay far away from Magic Jack considering they are a lot of VOIP companies that offer way better service.
This report was posted on Ripoff Report on 08/15/2015 03:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/nationwide/magic-jack-did-not-fix-issue-with-the-incorrect-time-displaying-caller-id-nationwide-1248776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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