Complaint Review: Magic Jack Plus
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Purchased magicjackplus from local Radio Shack. Once you insert it into your computer in order to activate your phone number is requested and then come the fees: $20. to keep your same phone number and if your want to buy an additional year for $29.95. Clicked yes to both, paid with my credit card and now I have an account. Attempted to set up the magicjackplus as a stand alone as advertised and after many attempts and chats with customer service it was found to not be compatibly with the modem of my current internet provider. Returned to Radio Shack and they returned my money $85.07. Reconnected the cord back to old provider and found no dial tone. Contact Customer: they stated because I did not use the 30 days free trial offered on the internet I get no refund of $52. and today had to pay 31.44 to get my port/phone number back. This is clearly a rip-off. You are deterred in each step trying to cancel and you are held hostage until you figure it all out and accept the charges to allow the return of your telephone port. The key point: Keeping your home phone number is not stated you are moving your port to magicjack. for seniors citizens on fixed incomes this is a costly scam.
This report was posted on Ripoff Report on 06/21/2012 01:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack-plus/internet/magic-jack-plus-canceled-with-15-day-and-charge-3144-to-your-crdit-card-to-get-your-900962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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