Report: #1247693

Complaint Review: Magic Jack - Florida

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Ripoff Report is Xcentric Ventures

Submitted: Mon, August 10, 2015
Updated: Mon, August 10, 2015
Reported By: madrina — Fountain Hills Arizona USA

Author Confirmed

Why?

Magic Jack Florida USA

Phone: 8775973776
Web: magicjack.com
Category: Telephones

Magic Jack No warranty on new Magic Jack, must pay $149 for support Florida

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On June 15th 2015, I bought a Magic Jack GO with a one year contract. I bought a splitter, as a chat person told me I needed for hooking up the GO MJ. Of course, she didn't know what she wes talking about. I called again to get help hooking it up and was told I needed to pay $149 more to get technical support, according to supervisor Andy. Beware: the five years for $149 is not the same thing as five years of prepaid service. I asked where on the website they explained their product did not come with any technical support and was told there was no mention of zero technical support with the new product. However, there is NO TECHNICAL SUPPORT WITHOUT PAYING ANOTHER $149 FOR HELP TO GET IT GOING.

This report was posted on Ripoff Report on 08/10/2015 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/florida/magic-jack-no-warranty-on-new-magic-jack-must-pay-149-for-support-florida-1247693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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