magic jack Charged my credit card 3 second after telling me it wont be charged until 31st day.Also hidden fees. Internet

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You are now chatting with '
Your Issue ID for this chat is LTK554078451505X
 Hello, how may I help you?
 Hello I just was speaking with Josh and he advised me that my card had not been charged. I just order magic jack not even 10 minutes ago, and they have taken the funds already. This is my account.
MAGICJACK.COM PHONE 561-594-2140 FL Telecommunication Services -$81.63
Hello .
: it is not pending it has been deducted.
: One moment please...
: Thank you for waiting
: may I know if you have a Magicjack account?
: I had not received and account number or email confirmation
: Do you have a MJ phone number?
: I just ordered it 10 or 15 minutes ago
: Did you order it through phone or online?
: phone
: Ok
: One moment please...
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You are now chatting with ''
Your Issue ID for this chat is LTK554078451505X
: Hello, how may I help you?
: Hello I just was speaking with Josh and he advised me that my card had not been charged. I just order magic jack not even 10 minutes ago, and they have taken the funds already.
: MAGICJACK.COM PHONE 561-594-2140 FL Telecommunication Services -$81.63
: Hello John.
john white: it is not pending it has been deducted.
: One moment please...
: Thank you for waiting
: may I know if you have a Magicjack account?
: I had not received and account number or email confirmation
: Do you have a MJ phone number?
: I just ordered it 10 or 15 minutes ago
: Did you order it through phone or online?
: phone
: Ok
: One moment please...
: hello
: I am checking it for you.
Ronda: Please allow me a minute
: ok
: Ok thanks.
: Thank you for waiting.
: Let me explain from here.
: As I have checked, your order has not been processed in our end as yet. I believed that the payment that you have made is still on pending and still being processed to be transfered on our end. It usually takes for a few hours to be processed and posted on our end,. Would you mind to check it with us again after a few hours so that we will be able to see the charges and the status of your order by that timeI will provide this ticket number for your reference to this issue LTK554078451505X.
: My bank has said that the money has been taken it is out pending.
: MAGICJACK.COM PHONE 561-594-2140 FL Telecommunication Services -$81.63 see it say - not pending..
: Yes and it takes for a few hours to transfer in our end.
: Would you mind to check it with us again after a few hours so that we will be able to see the charges and the status of your order by that timeI will provide this ticket number for your reference to this issue LTK554078451505X?
john white: and why the charges 81.63 and that is not the amount the automated speaker said
: Im afraid I cannot exlain to you the charges because it is not yet on our end. Once it has been posted to our end, we will explain and send you the full details on the total amount charged to you.
: As of now, we cannot check it since it is not visible on our end.
: Is there anything else I may help you with today?
: will keep our eyes out for the email. And can you explain that this web site say 39.99 why was we charge much more
: It includes the regulatory fess.
: fees
: Is there anything else I may help you with today?
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You are now chatting with ''
Your Issue ID for this chat is LTK554078473680X
: Hello, how may I help you?
: Hello I just was speaking with Josh and he advised me that my card had not been charged. I just order magic jack not even 10 hours ago, and they have taken the funds already. MAGICJACK.COM PHONE 561-594-2140 FL Telecommunication Services -$81.63 I had not received and account number or email confirmation
: May I know if you have a registered device?
: I do not have anything but a charge on my credit card and a number I was giving by Your Issue ID for this chat is LTK554078451505X
, may I know if you ordered or purchased anything on our website or through phone?
: phone
: May I have the phone number you called, please?
: just one moment
: Okay.
: 1800*505*2902
: As I have checked that is not one of our toll free numbers.
: I received this coupon for a free trail of magic jack and this number.
: and signed up for additional 5 years plan
: coupon was from family dollar
: John, I may suggest to check it with your bank and ever you got charged please call the phone number that you will have in your bank statement.
So is this fraud
 
where is part of our conversation.
: I do not have anything but a charge on my credit card and a number I was giving by Ronda Your Issue ID for this chat is LTK554078451505X
: , may I know if you ordered or purchased anything on our website or through phone?
: phone
: May I have the phone number you called, please?
: just one moment
: 1800*505*2902
: As I have checked that is not one of our toll free numbers.
john white: I received this coupon for a free trail of magic jack and this number.
john white: and signed up for additional 5 years plan
john white: coupon was from family dollar
Rianne: John, I may suggest to check it with your bank and ever you got charged please call the phone number that you will have in your bank statement.
 
Very upset customer
 
Veronica White
Here is your magicJack Order Information

Noone never answer why my card has been charged right away. I finally got a invoice 2 days later
tossing me from CSR to CSR. repeating myself over and over again.



Products Ordered
Product Code
Quantity
Price
Subtotal
REGULATORYFEES4.8-T 1    $3.74
MJPLUS6995-T  1                $69.95
$69.95
REGULATORYFEES4.8 1       $4.79
MJPLUS5YR9975 1               $99.75 
STDSHIP795-T 1                  $7.95
$7.95
Total:                               $186.18

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You are now chatting with 'Mae'
Your Issue ID for this chat is LTK554078575744X
: Hello, how may I help you?
: Hello: I was chating with the second level of support on yesterday and I was ask to give them 24 hours to see if my trandaction came through.
John White: for this chat is LTK554078451505X
Mae: Okay. Please hold on for a moment while I review your previous chat. Thank you.
: Hello:
: still checking
: ok
: you are checking on the order right?
: Yes
: One moment please...
: please click here to check the order status AI00159483
: As I have checked it here, the order is still pending.
: What is all of that we order 1 magic jack
: yes, that is the order made.
: We was told 69.95 for the magic jack and additional 19.95 for plat.member. that is it.
: what is the 99.75 and 7.95 charge.
: the $99.75 is the 5 year plan for the device license
: are you there?
: yes.
: Then just cancell that because I was not inform about all the other fee, when we were ordering that is called hidden fees.
: you want to cancel the 5 year plan?
: You have already charged my credit card 81.63nand that was more then the 69.99.When you said you would not until 30 days,and you charged it within minutes. now you andding fees that I was not award of.
: We cannot make orders for the costumers since we are not able to do that we don't have the card information'
: what are you taking about
: you want to cancel the 5 year plan right?
: May I speak to someone in the sales office.I have spent about 4 hours on chat in the4 last 3 days and I am very upset right now.
: I have send you the order breakdown
: Why was I told 19.95 as a special for the 5 year plan.
: You sent it to my email
 If you divide the $99.75 for 5 years, you will have 19.95 per year instead of renewing the device each year for $29.95
: I was not told that. Ok can I cancel that 5 year plan. and then I want to know what is my charges.
: the $3.74 is the regulatory fee for the MJ plus. and $4.79 is the regulatory fee for the 5 year plan
: REGULATORYFEES4.8-T 3.74 JPLUS6995-T 69.95 1 $69.95 $69.95 REGULATORYFEES4.8 1 $4.79 $4.79
: Is that all my charges
: and the $7.95 for the shipping.
: Another charge that was not said. that is fine. I hope this is not any indiction of the service we will get of the next year.
: indication
: still spelled it wrong hope you understand
: can I get a email confirmation
:  for the revised invoice.
: : please click here to check the order status AI00159483
: As I have checked it here, the order is still pending.
: What is all of that we order 1 magic jack
: yes, that is the order made.
: Please explain each charge.
: We was told 69.95 for the magic jack and additional 19.95 for plat.member. that is it.
: what is the 99.75 and 7.95 charge.
 the $99.75 is the 5 year plan for the device license
: are you there?
: yes.
: Then just cancell that because I was not inform about all the other fee, when we were ordering that is called hidden fees.
: you want to cancel the 5 year plan?
: You have already charged my credit card 81.63 and that was more then the 69.99.When you said you would not until 30 days,and you charged it within minutes. now you andding fees that I was not award of.
: We cannot make orders for the costumers since we are not able to do that we don't have the card information'
: what are you taking about
: you want to cancel the 5 year plan right?
: May I speak to someone in the sales office.I have spent about 4 hours on chat in the4 last 3 days and I am very upset right now.
: I understand.
 I have send you the order breakdown
: Why was I told 19.95 as a special for the 5 year plan.
: You sent it to my email
: If you divide the $99.75 for 5 years, you will have 19.95 per year instead of renewing the device each year for $29.95
 the email add under the account where you order is under @INFIGHTBD.COM
: it didnt understand what I was saying I guess that is not even a email address
: That would explain my I did not get the confirmation.
: you will have a 1 year free in for the device
 yes, please check the email @INFIGHTBD.COM for the order informaiton
: That is not a email address I cant check it. If you look at your email and my email you can tell the : What is you will have a 1 year free in for the device
: I want the right one email mail I dont know what is @INFIGHTBD.COM. can we please up date to : I want the right email
: Please give me the following for Verification purposes:
: 1. Full Name
: 2. Email address

: 3. Physical address registered with magicJack
: Last Four Digits of a Credit or Debit card registered in your account
: thank you

: Please wait while I check that for you
: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is LTK554078575744X
: Hello. My name is . To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
: I appreciate your patience.
: So you want to cancel the 5 year plan on your order and correct the email address on file, right?
: Yes.
: Please wait while I make the changes.
: I appreciate your patience.
: I have successfully made the changes on your order.
: Please check your email inbox for the magicJack password sent to your email.
: Will I receive a email with the updated invoice.
: Please do not charge my credit card any more unless I am aware of the charges.
: Yes, .
: Click here to view your order details.
: It say incorrect login
: is the email is all caps
: It is not case sensitive.
 ok I have logged in it is correct.
: Thank you.
: Is there anything else I may help you with today?
: No Thanks
Your Order
E-MAIL DERONICAWHT@INFIGHTBD.COM
magicJack PLUS 30 Day Trial
1
$69.95
$69.95
07/29/2012
Shipping & Handling
$7.95
07/29/2012
You will be charged:
*$81.64
07/29/2012
Email me a copy of this receipt
*Includes 4.8% fee for Regulatory expense, surcharges or taxes
: You're most welcome, John.
: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click here and answer the one question. Thanks again!
 
: This is the email address on this invoice.
: One moment please...
: I appreciate your patience.
: Please disregard that email address the reflected on the order status. That was the old email address that I changed that you can see i there right now.
: Your new email address on file now is Email Address 

On the phone for hours and noone address why my credit card was charged. still trying to get a hold to sale rep or supervisor.