Ripoff Report Needs Your Help!
Report: #1349222

Complaint Review: Magic Tracks - Internet

  • Submitted:
  • Updated:
  • Reported By: DO NOT ORDER MAGIC TRACKS — Austin Texas USA
  • Author Confirmed What's this?
  • Why?
  • Magic Tracks Internet USA

Magic Tracks, Worst Customer Service ever, They dont answer the phone NOR emails. Charged my acct without authorization Internet

*Author of original report: Magic Tracks AKA Ontel Products Corp.

*Author of original report: Magic Tracks Physical Address

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Don't order from Magic Tracks, you will be sorry!

I ordered (2) Buy one get one free tracks from this place on December 8, 2016.  They were to be gifts for two of my grandson's on Christmas morning.  On 12/16/16 I received an email stating that my tracks were on back order and would not make it by Christmas and that they would charge my card ONLY when the tracks were sent out.  At that time I called and could not get through to their customer service AND sent an email canceling my order AND telling them that they were not authorized to charge my account.  I never received a call or email response so I sent them about 10 more emails in the next week.  On 12/28/16 my card was charged $64.94.  On 1/10/17 I contacted my bank and disputed the credit card charge stating that I STILL dont even have the merchandise yet along with the fact that they were told they did not have authorization.  On 1/11/17 the post office attempted to deliver the package to me and I refused it.  I am currently on hold for the second time with Magic Tracks Customer Service Department, the first time I hung up after 40 minutes, this time I have been holding for 31 minutes.


This place is HORRIBLE, Do NOT order from them.  Note: Once I cancelled my order, I went to Toys R Us to get the tracks so that my grandsons would have their gifts.... They liked them and everything but the cars have broken already.  Horrible Horrible Customer Service.


This report was posted on Ripoff Report on 01/11/2017 03:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#2 Author of original report

Magic Tracks AKA Ontel Products Corp.

AUTHOR: - ()

POSTED: Wednesday, January 11, 2017


Also filed under the name Ontel Products Corp.

Respond to this report!
What's this?

#1 Author of original report

Magic Tracks Physical Address

AUTHOR: - ()

POSTED: Wednesday, January 11, 2017

I am turning this Magic Tracks company in to the Better Business Bureau.  I started the process but did not have their address.  I now have it in case anyone else needs it.


Magic Tracks

21 Law Drive

Fairfield, New Jersey




Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now