Magicjack Internet phone U.S. Internet

I have been a Magicjack customer for many years but I didn't realise that 911 did not work, until I needed it but

then I have been asking magicjack to make my 911 service activated for 8 weeks now and they still have not solved it and make my request pending...No one at magic jack can tell me why it's not activated or why it's still pending except that they raise the issue to a higher person.....I have heard that before over the last 7 weeks

and nothing has been resolved...My 911 service has been pending for 7 weeks now...  Something so serious and something so simple. Especially if phones are your business.

I gather my next step is court with magicjack............