Complaint Review: Mattern Automotive - O'fallon Missouri
- Mattern Automotive O'fallon, Missouri USA
- Phone: 636-561-8700
- Web: www.matternautomotive.com
- Category: Auto Dealers
Mattern Automotive Sold me a defective car O'fallon Missouri
*Author of original report: car
*Consumer Comment: No Warranty?
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I purchased a 2011 Mitsubish Endeavor from Mattern Automotive back at the end of February. I took it home and within a week I had a problem with the shifter being stuck in gear when the car locking up and not being able to move. I called Mike and he towed it to a repair shop and had the shifter replaced no charge to me. The car was fine for a couple of months and the same problem happened again. It had not ven put 3,000 miles on the car and I am already having to have it towed. So I towed to a friends shop who advised me that it was something with the transmission. He did not take a look at the transmission as it was not his area of expertise. He was able to manually get it to where I could drive it, and no more than an hour later it happened again.
I immediately took it to a transmission shop. The tranmission shop stated that you could tell that someone had looked at the transmission as most of the screws were missing. My buddy doesnt touch the transmission at all, so it was someone prior to me having the car. The car had a broken parking pawl and broken springs in the transmission. I had to get the tranission replaced and it costs me over 3K after parts and labor. The place does not give you any sort of warranty at all so once you drive it off the lot it is yours and they will not take accountability for anything that is wrong with it. Do not buy a car from this place unless you want to be ripped off. I would never recommend this place to anyone.
This report was posted on Ripoff Report on 07/14/2015 01:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mattern-automotive/ofallon-missouri/mattern-automotive-sold-me-a-defective-car-ofallon-missouri-1241813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
No Warranty?
AUTHOR: Jim - (USA)
SUBMITTED: Tuesday, July 14, 2015
You say the car was sold WITHOUT a warranty. Therefore, it was an "AS IS" sale. Why do you think you are ENTITLED to free warranty service if you didn't pay for a warranty?
No, I don't work there.

#1 Author of original report
car
AUTHOR: - ()
SUBMITTED: Tuesday, July 14, 2015
They sold me a car that they knew had problems and didnt disclsoe them to me. That is my issue. Any dealership that would knowingly sell a car to a customer knowing that is has transmission problems should be called out. The car fax listed nothing about a tranmission issue. The tranmission shop showed me how they could tell someone had messed with the tranmission, which means it was done before I got the car and that they knew there were issues. I do not know anything about tranmissions so how am I supposed to know what to look for. They wouldnt let the car out of their site for me to take it even for a test driver by myself. Someone had to be theret. I went on here to state that the sold me a car with problems and to get the word out there to not buy from them. I am stuck with the car and the repairs but it doesnt mean someone else has to deal with the same thing.


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