Mattress 1 One Horrible Customer Service-Free Delivery-Free Set Up-Free Disposal is BS Tampa Florida

Bought a mattress and nu-flex power base from Mattress 1 One on 09-07-14. Company delivered mattress and different model base on 09-09-14, but could not set up the base to work properly (said it was broken and would deliver another base). On 09-13-14, another delivery person delivered a new base (same improper model), but after trying for approx. 1 hr, said he had never set up this type power base and had no idea how to get it to work. This delivery person left and told us to contact the company. This company advertises Free Delivery, Free Set Up, and Free Disposal of the old mattress. We've contacted the store manager several times, but was told they would not come out to set this base up and told us we would have to call the Simmons 1-800 number to see if they could walk us through the set. We are not qualified to do this plus we paid this company to set this up. We've made numerous called to the company's General Manager who rudely told us the sale was final and they would not come out and set up this base. He told my wife to contact the "warranty company" and have them come out and fix this base. This is not a warranty issue because it was never set up properly in the first place. We have no idea if this base is broke, damaged, faulty, or what because Mattress 1 One refuses to come out and set it up for us. All we requested the company to do is to come out and set the power base up correctly so it would function like it is suppose to and they refused. We contacted the finance company and told them the correct power base was not delivered and the one they delivered (the Re-New model) was never set up correctly, so we wanted the finance contract cancelled and the whole mattress and power base picked up. We were told they would not cancel the finance contract and if we didn't make our first payment Oct 1 they would default our loan. This company has treated us very poorly as consumers and we are very disappointed with this purchase. We have contacted a local TV station who specializes in consumer rip offs and they suggested we start by filing complaints with this organization, the Better Business Bureau, the Florida Dept of Consumer Services, and the Hillsborough County Consumer Protection Agency, which we plan to do.  The company responded to the Better Business Bureau complaint and basically refused to send anyone out to set up this bed correctly.  This company obviously could care less about Customer Service.  They have 306 Better Business Bureau complaints, so what do they care about one more?!!  DO NOT DO BUSINESS WITH MATTRESS 1 ONE.  YOU HAVE BE WARNED!!!!