Complaint Review: Max furniture - Dallas Texas
- Max furniture 2007 Royal Ln #100 Dallas, Texas United States of America
- Phone: 800-477-3703
- Web: www.maxfurniture.com
- Category: Furniture & Furnishings
Max furniture Advertised leather furniture but sent blended leather that's only 15% leather content Dallas, Texas
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I ordered a leather sofa nad two leather recliners from Max Furniture. I emailed the representative before ordering to confirm that this is indeed leather because I didn't want faux leather, bonded leather or any other kind of fake leather. They assured me that this set was 100% top grain leather. I placed order on Feb 24. 2012 and did not receive shipment until April 9, 2012. I was shocked to find that not only was the furniture not leather but the quality was poor.
I emailed the company but didn't get a reply for a week. They first offered to refund my money and I would return the furniture or they would give me a substancial discount and a gift certificate for a future order. Initially I agreed to the discount and certificate because I was going to buy some office furniture; however after thinking about it I really don't like the furniture. I emailed them a couple of days later and they wouldn't consider my returning the furniture or refunding my money. The representative told me that they would charge me $450.00 to take the furniture back. I reminded him that their company illegally sent me a different set than the one I ordered and that I wanted ALL of my money refunded. They have not responded to my emails nor have they refunded any money.
This report was posted on Ripoff Report on 06/06/2012 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/max-furniture/dallas-texas-75229/max-furniture-advertised-leather-furniture-but-sent-blended-leather-thats-only-15-leath-893973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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