Mayan Palace Vacation Club, High pressure sales, refusal to allow contract cancellation Zapopan, Jalisco, Mexico

The resort itself seems very nice, the sales pitch, however, is pure high-pressure sales. The sales people are snakes, their only motive is greed. They have no concern for what is ethical and will “brow beat” you to make their money. It was not worth the free breakfast and $50.00 dinner coupon. When I finally got up to walk away from the table, Luis got in my face and began to argue with me, telling me I couldn’t leave until he said the presentation was over. I continued to walk away as I raised my voice at him. You would think that that would be the end of it, but they will continue to pass you to the next person for a “survey” which turns into another sales pitch…these people are shameless. If you agree to attend the 90 minute presentation you will regret it.Search online for Mayan Palace Timeshare Scams for other “horror stories”.

My husband and I went to Acapulco for our honey moon in May 2008 and got scam into buying a timeshare at the Mayan Palace for $10,400. Its was a big mistake. We went for a free tour and end up attending a 3 hours sale presentation. They use a lots of sale tactics to trick you into thinking that everything sounds so good. They told us that if we don't use the 2 weeks that we have, we can rent it out for $1000 each and within 5 years we will get our money back.

They said its was a good investment for the long term, the value of the timeshare will go up. All are lies. Timeshare are not like real estate, they will not go up. They didn't even tell us about the cancellation policy. I recently did research online and found out that there were many people in the same situation like us. They are all been scam by the mexico timeshares. I hereby encourage that everybody stay away from Mayan Palace, If anybody offer you a free tour, do not take it. There are consequences behind it.

Mayan Palace sales representatives also fail to explain what kind of unit you are in fact purchasing and more often than ever it is now the unit the sales representative shows you in the tour, They also promise to get you discounts in airfares and certificates for cruises which both of them are false.Dealing with Mayan Palace after the purchase of your timeshare can be a little frustrated. Especially because customer service wont get you the answers you expect to get when it comes on how to use your timeshare or trying to Book your next vacations, lucky if you are able to do book anything. There's a company called Mexican Timeshare Solutions that offers free consultations on how to get out of timeshare frauds. This is their website:

http://www.timesharescam.com/

The Mayan Palace Resort has satisfactorily resolved all issues / complaints made.

Dear Mrs. and Mr. Rosenblatt:
 
Your comment has been brought to our attention.
 
We are truly committed to customer satisfaction. Our members and our guests are our highest priority and we work hard day and night to make sure your vacations in Mexico are amazing each and every time.

Based on that premise, we can confirm there have been several attempts to work things out with you on behalf of our Member Services representatives; as you clearly stated during your first contact with them that you had a change of heart and it was buyers remorse, no other reason why was mentioned.
 
As for the information on how to rescind, the instructions are clearly written in the contract you signed with us. If you were within the legal timeframe to have that accomplished, please provide us all the necessary evidence to confirm this was done accordingly; as currently our records reflect that your first contact to let us know you changed your mind about this purchase was after the legal timeframe to honour your request and it was not done as it is transparently required in your contract.

Also, our official contact information is always provided in your contract's paperwork and we have representitaves ready to assist you Monday through Friday from 7:00 am through 8:00 pm (central time). Even on Saturdays, from 9:00 am until 3:00 pm (central time). 
 
Being that said, we would like to get the factual details about your experience with us through the proper channels as part of our high regard for customer satisfaction. We hope to continue this dialogue by having you contact us directly at: grupomayanblog@grupovidanta.com or by telephone at 1-800-292-9446.
 
Thank you for your time.

Regards,
Xavier Ambrose
Customer Support Representative.