Complaint Review: MCI Long Distance - Santa Barbara California
- MCI Long Distance www.mci.com Santa Barbara, California U.S.A.
- Phone:
- Web:
- Category: Communications & Networking
MCI Long Distance Complete Buffoonery! Trying to charge for Calls NOT made from my phone! Santa Barbara California
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
My sister and I used to be housemates. She moved out on Dec 1 and moved in w/ her boyfriend. The phone was in her name, Verizon is our local, and she had MCI long distance. I wanted to keep the same number, but she needed to keep her account, so she had it completely shut off, and gave Verizon permission to give me the phone number. I had it reinstated in my name, with the plan I wanted and I choose Verizon as my long distance carrier as well. No problem so far.
We have a family member in a correctional facility, and he needs to be able to call us collect. Suddenly, I hadn't heard from him in over a month, and asked my sister if she had. Yes, and he told her he supposed I didn't want to hear from him anymore as there was now a block placed on my phone.
I called Verizon, I'd never asked for a block. They said it was comming from MCI. Well what authority did they have to be placing blocks on my phone? First I found out that they have my phone number still listed under my sister. Better yet, they claim to have long distance charges well into Feb. This is not right I explained that the phone number in question was now mine, and was on a completely different account. I have called them 5 times at 5 different numbers, each time I've been placed on hold for 25+ minutes. Every department, when I finally get through says its not them, its another department that has generated the block.
Finally last night, after being on the phone for (and I am not making this up) 2 hours, I got through to a department that said yes they had placed the block (still don't know WHY!) and that I could not remove it as I was not listed on the account - I would have to call customer service to straighten this out (they were the ones who transfered me to this woman!). So I get transfered back to customer service, explain the whole thing AGAIN - she wanted to know if I knew my sis's SSN - no, why would I - could I get in touch with her? - she will be in Spain for the next 3 weeks, and this is MCI's fault, not mine, so I don't want to wait another 3 weeks and can't you just call Verizon and verify that this number in fact belongs to me? - yes, but Verizon is closed, can we call you tomorrow? - yes - can you be reached at 844-xxxx? - NO, because that is my SISTER'S number! The same sister that you claim owns MY number! - what is the number you are calling about? - for the 400th time its 692-xxxx!!! - oh, yes she is listed on both accounts, and this does seem to be our error. - YOU THINK?!
As I write this, I still have to wait for MCI to call me today, so that we can call Verizon, and verify that fact that I have my phone number. In the meantime, I still have a block on my phone, and charges which are not mine, and in fact have been billed both to my house and my sisters house. I have never been, and will never be a customer of MCI.
Angela
Santa Barbara, California
U.S.A.
This report was posted on Ripoff Report on 03/18/2004 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mci-long-distance/santa-barbara-california-93101/mci-long-distance-complete-buffoonery-trying-to-charge-for-calls-not-made-from-my-phone-84379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.