Megabus No kids, no refunds New York / Nationwide 

I wanted to book a trip for an almost 16 year old child on a direct bus from New York City to Albany.  I didn't know that kids under 17 couldn't ride Megabus.  It was in the small print of the very long agreement.  We started reading reviews and I found out they wouldn't let her ride even with a parent on either end.  So I called them up and I explained the situaton asking for either an exemption or a refund.  They were terriblely rude, a very much FU you should have read the agreement kind of attitude.  Shockingly they were perfectly OK with neither refunding the money nor providing the service paid for.

I don't usually book bus services but they are dreadful.