Report: #1375106

Complaint Review: Menard's

  • Submitted: Wed, May 24, 2017
  • Updated: Wed, May 24, 2017
  • Reported By: Mike — Loveland Ohio USA
  • Menard's
    3787 W STATE ROUTE 22 3
    Loveland, Ohio

Menard's Would not return or exchange Yard Machine push mower Loveland Ohio

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Purchased a Yard Machine push mower at Menard's, got it home and it wouldn't start. We followed the instructions, used the correct fuel, checked the oil and filled appropriately to the fill line. The mower never turned over. Tried to return it two days later and was told "once it has gas in it, it can not be returned". They tried to send me to the repair department. I was attempting to make this return on my lunch break, so I did not have time to wait for the repair, nor did I want the mower any longer. Any mower that requires a repair before the first use is a mower I would rather exchange. I explained that I would take a store credit but wanted a different mower. They wouldn't even exchange it or offer a store credit. Additionally, the woman working customer service was extremely rude. So rude that two of the people in line commented on it. One lady turned to me and said "this would not have happened at Lowes or Home Depot..." She was right. I asked to speak to a manager. A manager appeared at the customer service desk and proceeded to ask me the same question the first person asked; "is there gas in it?". What a stupid question. How would anybody know their mower doesn't work if they never put gas in it? I told the manager if he didn't at least offer a store exchange, I was going to "destroy Menards in customer reviews". He proceeded to lose his mind and started yelling that I threatened him and he was calling the police. I was dumbfounded by this man's response. He acted as if I put a gun to his face and told him I was going to kill him. He said he was calling the police and then scurried off... lol I just left the mower there. Apparently Menards needs the $150 bucks more than I do. I'll never spend another penny in this store again. The customer service is a complete joke. I've noticed the poor customer service before, but it was tolerable enough to deal with it. There is a Menard's location literally a quarter mile from my house, so it's the most convenient option. But after dealing with this clown show, I'll take my business across town to Home Depot. This never would have happened there. Places like Home Depot and Lowes are successful enough to absorb a $150.00 mower in the name of good customer service. I guess the two lessons learned here are 1.) always lie about why you are returning an item at Menards and 2.) Don't shop at Menards. Shop at the big name suppliers. They are big name for a reason.

This report was posted on Ripoff Report on 05/24/2017 10:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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