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Report: #1446138

Complaint Review: Merlex Auto Group - Arlington VA

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  • Reported By: Lucy — Gaithersburg MD United States
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  • Merlex Auto Group 1105 N Glebe Rd Arlington, VA United States

Merlex Auto Group Dealer committed a fraudulent deal selling me a car. Arlington VA

*Consumer Comment: The Dumbing Down of America!

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On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. (I was looking for financing for my daughter, starting April 1, when she starts her new job).

The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. It was approved. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Price of the car is $14,966. I agreed. The manager Walter prepared Purchase Documents set. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set.

They said that everything was already discussed and I should just sign what was discussed. I signed the pages where the employee pointed with a finger. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. I did not check the completeness. I returned home by my car. Salesperson Zaki Hairat drove the new car to my house. At home, I took the Purchase Documents set from the yellow envelope and define that:

1. The Purchase Documents set is thinner by 1/3

2. There are no page 1 and page 2 of the Buyer Contract,

3. There is no Bill of Sale,

4. There is no any information about the financing by Pentagon Credit Union,

5. There is a second line of financing exists. It was not discussed. The second bank is ALLY. There is no any information about this second line of financing.

6. There is a very scary word "balloon” on the 3-rd page of the Buyer Contract.

7. Also I defined that in 2017, the car was involved in an accident.

Although the manager Walter swore, that the car was clean. On March 16, 2018, Friday, I visited Pentagon Credit Union. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. This was not what was discussed. I visited dealership MerlexAutoGroup. I spoke with substitute manager for that day Ray Kandahari. I asked to provide me with absent pages in my Purchase Documents set. Or at least Bill of Sale. He said, he can’t. Also he said that the total due is about $27,000. I said I want to return car. He said – no way.

I visited Arlington Police Department. A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. After that call, employee Sid gave me Bill of Sale. From this document I defined the total selling price for the car. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. On March 19, 2018, Monday, I returned the car and the car’s key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201.

I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. I have a video record of it and a witness. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing.

At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Ally bank gave me the reference number. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. (I checked it by calling to Arlington police department). He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. Otherwise they will come to my home and make to me bad.

I was very scared that they will frighten my daughter and neighbors. I was scared that they will break my doors, windows and home stuff. I submitted an application to police. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial”. I called them. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent.

The manager of Ally financial said that I should pay, otherwise they will apply a late fee. On April 3, 2018 I got a bill and welcome letter from Ally Financing. I got congratulations on the purchase from SETAYESH INC. I have no idea who it is. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. I could not eat, walk, think. Please teach how to cancel this Certificate of Title. Please teach me how to make the bank stop frightening me. Clerks from Bank Ally call me every day.

This report was posted on Ripoff Report on 06/05/2018 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The Dumbing Down of America!

AUTHOR: Perry Mason - (United States)

POSTED: Tuesday, June 05, 2018

 You haven't ANY clue of what you were doing! Blame yourself! The contract legally bound you to the terms and conditions contained therein...yet...you didn't even bother to READ what you were agreeing to! They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into!

Should they have been honest? Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. I highly suggest, next time you spend over $10, you get yourself a keeper. Absolutely incredible!!!

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