Mobil 1 Lube Express A Mobil 1 technician broke a seal near the heating coil causing anti-freeze to pour out of the engine Louiville, Kentucky

The vehicle was taken to the dealer of the customer's choice. The technician from the dealership stated the heater core was bad and started to leak. The leak was because of a faulty heater core and the technician cant even get to the heater core nor break it. At worst the technician helped discover the problem before it ruined the interior and the engine.

We feel bad for the customer for the circumstances, and accomidated him as much as possible, but the Mazda dealer stated it was not the fault of the shop and the technician could not be blamed for a bad heater core.

It's always best to get something like this documented before you leave the property. Get a police report if they refuse to accept responsibility.

Keep in mind that in these types of places, you are most likely not dealing with qualified mechanics, and most of them don't really qualify to be called "technicians" as that iplies they have some level of technical training or experience. Usually that is not the case. These people are hired off the street with little or no experience and paid accordingly, usually at or near minimum wage.

A monkey can change oil and filters, light bulbs, etc.

Rent a car equal to the car you own, and keep a record of your expenses.

Have your car towed to a qualified mechanic, at a licensed repair facility to have the problem diagnosed properly, and get a statement of the suspected cause. Get this in writing.

File a claim against the insurance of the shop that did the prior service and damage.

Don't let them lo ball you, or deny responsibility. Let them know that you are willing and fully prepared to take them to court.

Good luck!

he poked a hole in your heater core, probably when he put the screws back in the wrong spot. thats gonna cost a fortune. like 1k.

   I do all my own work,but any time I have ever gotten lazy if I take it for an oil change I make sure that is all I get.Other wise you leave yourselve open for alot of ugly possibilties,such as your car needs this and it needs that when it really don't.But anyway the guy admitted he was under there so they should fix it right?

No I did not ask to have this done. They were checking filters like they are suppose to do.

  You said that you went in for an oil change,why where they messing around in there.