Complaint Review: Mobile Messenger - Internet
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- Author Confirmed
- Mobile Messenger Mobilemessenger.com.au Internet U.S.A.
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- Category: Cellular Phone Companies
Mobile Messenger Unwanted Product Internet
*UPDATE Employee: Mobile Messengers response
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My son got signed up for a premium service on his phone that came from Mobile Messenger. The feature would automatically download at various times in the middle of the night or when he was in school without access to his phone.
I used the Mobile Messenger contact information from their rebuttal letter and got a live customer service rep. They provided an agent name and confirmation number for the contact. The agent removed the phone number from their list of customers and offered a refund which should arrive in 2-6 weeks.
The customer service agent explained how these services can often be confused with free services especially by a youth who is unfamiliar with this sort of premium service. My son claims that he never signed up for anything extra for his phone. His comments sound very similar to the individual who had ringtones show up on his T-Mobile phone within 48 hours of starting his service.
Thanks Ripoff Report and Mobile Messenger Customer Service. We'll see if the refund comes in and if the charges stop.
BillC
Berlin Heights, Ohio
U.S.A.
This report was posted on Ripoff Report on 04/02/2009 07:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mobile-messenger/internet/mobile-messenger-unwanted-product-internet-440347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Mobile Messengers response
AUTHOR: Tabitha- Mobile Messenger - (U.S.A.)
SUBMITTED: Friday, April 10, 2009
Mobile Messenger is a premium text message service that is initiated through various websites. This is a multi step process that begins with the customer entering his/her mobile number into the website, when the number is submitted a pin number is sent to their cell phone. The customer must then enter the pin back into the website and check the box that states that they have read and approve the terms and conditions . Once all steps are completed the customer is subscribed and sent a text message confirming subscription, informing the customer how to end services by simply texting the word stop to the short code provided, and charging the customer the fee that was approved upon the checking of the terms and conditions box. Depending upon the service and location of the customer, they are charged on a daily, weekly or monthly basis until stop is submitted or the customer contacts us and asks to be unsubscribed.
If you have any further questions please do not hesitate to contact us again at 1.800.416.6129 from 0600 to 1500 Pacific Standard time. Thanks.
Tabitha
Mobile Messenger
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