Complaint Review: Mohegan Sun - Uncasville Connecticut
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- Author Confirmed
- Mohegan Sun www.mohegansun.com Uncasville, Connecticut U.S.A.
- Phone: 888-226-7711
- Web:
- Category: Casinos & Cardrooms
Mohegan Sun claims they have poker but they do not Uncasville Connecticut
*Consumer Comment: The games exist
*UPDATE EX-employee responds: Mohegan Sun did have poker...
*UPDATE Employee: Mohegan Sun did have poker
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I went to Mohegan Sun a few days ago and hoped to play some limit Texas Hold'em. When I arrived at the Casino, and I asked for the poker room, but was told that the poker room was under construction and would be ready in a couple of months. I was told that there was no Hold'em at the casino.
This is a ripoff for a few reasons: number one, their website goes to great lengths to describe their new PokerPro software for Hold 'em which does not exist. Nowhere does the website say "coming soon", etc.
Number two, Mohegan discusses in great detail Texas Hold'em tournament schedules, which simply do not exist. Three, nowhere on its website does it say that the building that poker will be hosted in is under construction.
Four, I called Mohegan ahead of time to ask about the wait times for Hold'em. I was told that on the weekdays there was usually no wait, and for weekends the wait for hold'em tables was around 15-20 minutes. All lies.
I called Mohegan Sun afterwards to tell them that their website was wrong, and I was told of a person who was in charge of their website but they said they couldn't give me her phone number.
This is America. In America, businesses are run by people who have phone numbers. Unbelievable.
Don't go to Mohegan. They are shady.
Paul
New York, New York
U.S.A.
This report was posted on Ripoff Report on 03/23/2008 11:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mohegan-sun/uncasville-connecticut/mohegan-sun-claims-they-have-poker-but-they-do-not-uncasville-connecticut-320361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
The games exist
AUTHOR: Zio - (U.S.A.)
SUBMITTED: Saturday, February 14, 2009
The games and tables you where looking for do exist as they have stated in the above comments, they are just on the regular gaming floor. And for the casino being shady? far from it, I find this casino more helpful and the staff is friendly and ready to help unlike those at foxwoods.
#2 UPDATE EX-employee responds
Mohegan Sun did have poker...
AUTHOR: Hondas2000 - (U.S.A.)
SUBMITTED: Thursday, January 29, 2009
As stated above, Mohegan Sun did have the poker pro electronic tables near the hall of lost tribes. The employees you spoke with probably did not realize that those tables existed, as it is not enclosed in a special room, but it is just part of the regular casino floor.
Some employees are not up to tabs on all of the games, but the poker pro tables existed up until the new poker room was opened.
You can play hold 'em to your hearts content there if you know where to look. Those poker pro tables were there in March (when you filed your report).
#1 UPDATE Employee
Mohegan Sun did have poker
AUTHOR: Gengar - (U.S.A.)
SUBMITTED: Saturday, December 06, 2008
I work at Mohegan Sun as a slot machine technician, and I can tell you that yes, at the time you files this report, mohegan sun did have Poker Pro Texas Hold-em tables, and that there were regularly scheduled tournaments. They were located over in the Casino of the Earth, nearby the Hall of Lost Tribes. I'm sorry you received bad information. As of the date of this rebuttal, We no longer have those tables, but the new Poker Room in the Casino of the Wind is now open with regular Texas Hold-em tables instead of the electronic ones.
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