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Report: #1267546

Complaint Review: Monex Group Canada - toronto Ontario

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  • Reported By: reshu — toronto Oregon Canada
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  • Monex Group Canada 5075 Yonge Street toronto, Ontario Canada

Monex Group Canada Monex Legal Department useless, rude and ripping off customers toronto Ontario

*REBUTTAL Owner of company: Evalon should be responsible too

*General Comment: Monex fraudulent $500 "inactive" fee

*Consumer Comment: I'm in the same boat

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Our contract with Monex was ending so we sent them written notice (5 months ahead as they need 4 months notice) to cancel the service.

We were told that Legal Department would send us termination documents.

We have been following up with them constantly for 9 months, every time we were told the same thing that they will send the documents.

Monex kept charging us for all those months, around $100/ mth and $500 of unexplained fee.

After 9 months, we managed to talk with the legal department named Brian Griffiths. He was extremely rude and helpless, many occasion he threaten to hang up. No apologies whatsoever.

We have done everything needed to cancel the contract that is matured. So we don’t understand why they are not closing the account and kept ripping off our money.

We have documented everything and all the emails/faxes are kept as a proof. 

This report was posted on Ripoff Report on 11/12/2015 01:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monex-group-canada/toronto-ontario-m2n-6c6/monex-group-canada-monex-legal-department-useless-rude-and-ripping-off-customers-toronto-1267546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 REBUTTAL Owner of company

Evalon should be responsible too

AUTHOR: Lulu - (Canada)

POSTED: Thursday, September 13, 2018

It is well known by many victims of Monex group that they are fraud and scammers. For some reason it is of no interest to our legal system. Scammers continue to rip off people badly, being rude ( looks like Brian Griffins is an infamous constipated bully), and absolutely anaccountble. They should be investigated for fraud and misrepresentation, and not allowed to operate and have acces to people’s money whatsoever! I have terrible experience with them too and I will gladly testify in any proceedings against  them. All that said, I don’t understand why Alavon is immuned for association with this scammers? Don’t they know who their representatives are? Shouldn’t they be responsible as well? Whats going on? WHY is this ALLOWED?

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#2 General Comment

Monex fraudulent $500 "inactive" fee

AUTHOR: CDNSEEDBANK - (Toronto)

POSTED: Wednesday, August 24, 2016

Same things happened, to me an annoymous charge of $500 charge was shown withdrawn from my businesses' bank under the name "Money Express". I had no clue who these people were nor gave them the right to withdraw money from my account, after all it said pre authorized but it was the first of its . After being with Elavon for less then 30 transactions they closed my account and 4 months later I recieved this 500$ withdrawn.

Anyways after creating a fraud report my bank gave the $500 back to me and stopped all future withdrawl from these scammers.

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#1 Consumer Comment

I'm in the same boat

AUTHOR: peacegypsy - (Canada)

POSTED: Tuesday, December 01, 2015

Talked to a guy named Aaron who is giving me the complete run around.  Same BS.  I want out!!!Can we just unplug the monex machines?  I have heard Elavon is a very good company to work with.

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