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Report: #1328360

Complaint Review: Monitronics - TX

  • Submitted:
  • Updated:
  • Reported By: speedy1 — Columbia Tennessee USA
  • Author Confirmed What's this?
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  • Monitronics TX USA

Monitronics Scare you into getting an alarm system and you’re locked in for 5 years! Dallas, TX

*REBUTTAL Owner of company: Monitronics Cares

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When we first moved to a new state, new city, a door-to-door salesman came to our house and told me how bad our neighborhood is.  That house over there was robbed and this house over here was broken into, etc., etc.  With 3 small children at home, I was so scared (even though we came from Los Angeles to small town Tennessee, you'd think I'd know better...) we signed up for the alarm system.  AFter a few months, I met the neighbors and found out that the stories were untrue and the area is very safe.  So we wanted to cancel the $55/month alarm system.  Well, it turns out there's no way to quit.  so for the last 4 years, we've been paying $55/month for alarm system we don't even ever use.  At first they told me taht within 6 months of the contract end date, we can get out for a discounted price, but that apparently was a lie also.  

When I called and told them that I don't use the system, they became very condescending and told me that their system is so simple to use, even I should be able to learn how to use it! 

Now we've sold our house and we're moving, but they still won't let me quit early.  We have 6 more months worth of payments we have to make even though we won't even be living in the house.  

Long story short, DON'T DO IT!!!!  Before you sign up for a security system, make sure you're not lock into something for too long.  

 

 

This report was posted on Ripoff Report on 09/15/2016 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monitronics/tx/monitronics-scare-you-into-getting-an-alarm-system-and-youre-locked-in-for-5-years-da-1328360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Monitronics Cares

AUTHOR: Monitronics Cares - (USA)

POSTED: Monday, September 19, 2016

Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com with your account information so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department

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