Report: #1390011

Complaint Review: Moon Valley Nursery

  • Submitted: Wed, August 02, 2017
  • Updated: Wed, August 02, 2017
  • Reported By: San Juan Capistrano Resident — dana point California USA
  • Moon Valley Nursery
    6500 Alton Parkway
    Tustin, California
  • Phone: 949-769-2449
  • Web:
  • Category: Nurseries

Moon Valley Nursery Moon Valley Nursery took advantage of my family and cost me ten's of thousands of dollars Tustin California

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Moon Valley Nurseries will take advantage of you, over charge you, over promise you and under deliver.  From the salesman to management once you sign your contract it’s all over. My wife and I met with Bill Norman from Moon Valley Nurseries in Irvine.  Bill said he needed to come to our house and see the landscaping project. A few days later he showed up and walked the site with me and we talked about the different options and he said they would prepare a plan and be in touch. When the plan was finished we drove to Moon Valley Nurseries went over the plan. I took the plan and submitted it to our HOA for approval. Once the plan was approved we notified Moon Valley Nurseries. Moon Valley Nurseries wanted to drive over to our home and pick up a check. Which should have been my first clue, but I had them come over anyhow and pick up a check for over $17,000. Which was payment for half of the landscaping job that was promised. [continued below]....

..... The work was scheduled for June 15th so once again Moon Valley Nursery wanted to drive to my house to pick up another $17,000+ for the balance of the work before it even started. 

On June 15th Moon Valley Nurseries with several guys showed up. On the surface things looked like they were going well, I even sent a text  “Nice job so far we love it! There are still things missing are they coming back” but at the end of the day when the crews left I was concerned that many plants, shrubs and trees were missing. And, after walking around the job site I noticed that the soil had not been prepped, my drains had been covered up by 8 inches of dirt, Moon Valley Nursery did not even take away any dirt from the job site.  After digging the holes for the trees and plants Moon Valley Nursery just piled the soil up against the tree trunks, drains, patio deck and wall caps. It was quickly a mess when the sprinklers went on, we had mud everywhere. I noticed the plants had been planted in holes with no grading in the slightest fashion.  I had to hire another contractor to come fix the mess Moon Valley Nurseries had created. I quickly became concerned that I got scammed into paying $33,000 for a landscaping job that only bought me at most $10,000 worth of plants and trees and a few hole diggers.

 I texted Moon Valley Nurseries on Thursday June 15, 2017 and asked about my missing landscape. Moon Valley Nurseries salesman Bill Norman said he would be on site the entire time however, he left early and never knew that I was missing landscaping. Moon Valley Nurseries salesman Bill Norman texted me that same evening stating that he would check with Moon Valley when he got back to the office on Saturday the 17th. I never heard from Moon Valley on the morning of the 17th so I texted again at 1:07 on the 17th asking when are you coming back to finish? Still no answer, so I texted again at 2:50 still no response. 

Finally, I get a response from Moon Valley Nursery that they will be back out Thursday or Friday the 22nd or 23rd. When no one showed up on the 22nd I sent another text asking what’s going on? I received, however, no response. So, once again on the 26th I sent another text upset that no one from Moon Valley Nursery showed up or even bothered to call me.  Finally, on the 27th I received a message that they would be out on the 29th.  After Moon Valley Nurseries left my property on June 29th I was still missing plants, scrubs and a tree.  I contacted the management of Moon Valley Nurseries and received nothing but attitude from the first manager.

Here I am the customer whom had paid $33,000 for landscaping that I did not get, as of this posting July 7, 2017 I still have not received all my plants and trees. Once Moon Valley Nursery took my money it was all downhill from there.  Today I had one of the owners out to my property where he admitted that plants, shrubs and a tree was still missing.  I was over charged, I was lied to, they misrepresented what they were going to do and the work they did, I would have been better off hiring my gardener to do the same quality work for 25% of the cost. 

This report was posted on Ripoff Report on 08/02/2017 03:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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