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Report: #1208314

Complaint Review: Moving USA - Orlando, Florida

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  • Reported By: Joe — Lorain Ohio
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  • Moving USA 12472 Lake Underrhill Rd Orlando,, Florida USA

Moving USA Moving Orlando, Florida

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 I recently contracted Moving USA INC. 12472 Lake Underrhill Rd Orlando, FL 32828 to move some furniture from Lorain, Ohio to the Villages, Florida. In the contract it states that they are to move a three piece entertainment center, large and 2, three seat sofas, one being a sleeper sofa. I was quoted a price of $811.20. The furniture was to be picked up on Sunday January 25, 2015 and arrive in Florida on Thursday January 29, 2015. I arranged to have someone at the home for pick up, since I was waiting for the delivery in Florida, but due to inclement weather it would not be picked up until Wednesday January 28, 2015. It was then that the furniture was picked up but not until 10:00 p.m. that evening. The moving truck pulled up but only had one man here to load the furniture, unless you count the two year old child he had in the truck with him as an extra pair of hands. My grandson and granddaughter had to help him load the furniture in the truck. It only gets better from here. The furniture was to be delivered on Saturday January 31, 2015. I was already leaving Florida and returning home at this point. I now had to make arrangements with people in the Villages, Florida to be available to be at our home for the delivery. It wasn't until Sunday February 8, 2015 that the furniture was finally delivered. It was supposed to be there by 7:00 AM. They called that morning and said it would not be there until 10:00 a.m. My friends were waiting and waiting calling me every half hour. The furniture did not arrive until arrive until 1:30 p.m.. When I first contracted Moving USA they assured me they had all their own trucks and would be doing the moving. My invoice is from Express Moving Service LLC to which I am assuming is a subcontractor for Moving USA Inc (which I was told would not happen). If this was the case why was I not informed of this contracted company prior to my furniture being picked up? Now is the ultimate issue. My estimate was stated to be $811.20 with an estimate of it being a volume of 160 cf.. I made an $80.00 deposit. My total bill from Moving USA Inc. turned out to be $1259.15. The moving company knows the size of two 3 cushion couches and a large entertainment center. So how did the size change when they picked it up? They also threatened not to deliver my furniture until it was paid in full. How could this come about? I made these arrangements online and spoke to "Phyllis" a number of times and no one mentioned that there would be this much of an additional charge. How can the cost of moving these pieces of furniture increase so drastically? This is what I am disputing. I feel I am being unjustly charged because of the poor weather conditions. I also feel that this company had hidden charges that were not made known to me until the final bill was brought to my attention. The fact that they also stated unless the bill was paid in full, my furniture would not be delivered is very concerning. Where is the justice in this situation? Granted my furniture was ultimately delivery, eleven days later that it was supposed to be, had to have my grandchildren help load the furniture and have friends in Florida wait for it to be delivered. This type of company, with its poor ethical manner is ludicrous. I feel I should not have to pay the additional charges that were brought to my attention after the fact.

This report was posted on Ripoff Report on 02/11/2015 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-usa/orlando-florida/moving-usa-moving-orlando-florida-1208314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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