Mozy Poor user support, impossible to sign back on. Seatle, Washington

I had the misfortune of loosing my Mozy password and attempts to recover have gone unanswered.  I am trying to discontinue the service and cannot access the site. 

Apparently, to pursue cancellation, you need to first access account, which I cannot do,,,,,,to gain the info needed.

  Numerous support requests have gone unanswered.  Additionally, calling the support phone line puts you in a automated system that will not push to a live rep.  All info needed is generated from the site.  My next step is to contact my bank and block the monthly Mozy deduction.