Complaint Review: MPCS - Largo Florida
- MPCS 1205 Clearwater largo rd. north Largo , Florida USA
- Phone: 727-518-9446
- Web:
- Category: Cleaning Services
MPCS Master Performance Cleaning Services Shady and shamefull to lie to new customers for your business Largo Florida
*REBUTTAL Owner of company: Responding to TOMMY
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For 2 months MPCS carpet cleaning has been calling me on a private number to schedule a cleaning, i informed them I'm going out of town and to check back next month because I would need a cleaning. They also said I qualify for the special of 2 rooms And a hallway for 59.99. So I get back in town and the phone starts ringing with the private number again requesting I get my carpets clean from them and again offering me the special off $59.99 for 2 rooms &hallway. I needed my carpets done anyway and thought for $59.99 lets do it and scheduled the cleaning the following Monday. We'll Monday comes and they were one and a half hours late getting here. On the phone they said they would move the furniture and put it back, well my parents are seniors and they ended up moving everything them selves. The cleaner Alex cleaned the first room which was 11ft x 9 ft. A pretty small area. After 20 min he was done with the first room and started loading everything back in his unmarked truck. I explained to him it was 2 rooms and he said he only had orders for 1 room, I then called the company to resolve the issue and again the company replied 2 rooms and hallway 59.99 I stated the cleaner is here and he is charging me 60.00 each room, so the cleaner gets on the phone with the company while I'm thinking its a simple misunderstanding and all will be good. Nope, the cleaner gets off the phone and says im sorry but it's 60.00 per room And he has no soap to do the second room, So now I've been lied to again. So let's count all there lies.
Lie #1 will be there at 9am, they show at 10.30
Lie #2 will move furniture, nope, my senior parents did it
Lie #3 will steam and foam, nope, only water a little soap and vacumn
Lie #4 special is 2 rooms and hallway for 59.99, told to me at least 10 times
Lie #5 No soap left for mechine and can't do it.
ill stop there. Avoid this company (Master Performance Cleaning Service) at any cost
This report was posted on Ripoff Report on 07/01/2014 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mpcs/largo-florida-33774/mpcs-master-performance-cleaning-services-shady-and-shamefull-to-lie-to-new-customers-for-1158730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Responding to TOMMY
AUTHOR: Tony - (USA)
SUBMITTED: Thursday, July 23, 2015
Master performance cleaning services been in business since 1990. We always try very hard to please our customers.
We offer a special to dry foam clean 2 rooms and a hallway for 59.95. The dry foam cleaning is a maintnance cleaning, if you have soild area or major traffic areas we do chargo extra, we make sure every customer know that when the technician come to the customers house and evaluate the carpets before we start the cleaning. We move most the furniture not all of it, but if the customer moves the furiniture prior to us arriving , that will be fine, we never ask the customer to move the furniture prior to us arriving.
We do our best to satisfy every customer we have, sometimes its hard when some people expect miracles.
We will be very happy to re clean Tommys carpets if he wants.
Thank you
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