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Report: #1448302

Complaint Review: Mr. Cooper Mortgage - Dallas texas

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  • Reported By: Kerry — Cape Coral United States
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  • Mr. Cooper Mortgage 8950 Cypress Waters Blvd. Dallas, texas United States

Mr. Cooper Mortgage Nationstar Mortgage Overcharging Borrowers, Failing to PROPERLY Investigate Consumer Complaints, Unfair and Deceptive Practices; etc... Dallas texas

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I've had to contact "NATIONSTAR/MR. COOPER" over 40 PLUS TIMES by PHONE, FAX, EMAIL & US MAIL since, the Receipt of Letter on 5/8/17 that, PNC sold my Mortgage to these CROOKS. "NATIONSTAR" basically REFUSED to accept my PAYMENT for 5/1/17 going as far as, sending me a LETTER from, NATIONSTAR Research & Response Dept. dated 6/5/17 stating "Next Payment was DUE 7/1/17 & I had NO OVERDUE PAYMENT'S OWED"! My "AUTODEBIT" Payments to "Nationstar" of started on 6/1/17 & cont. to be received by, Nationstar w/ "NO OVERDUE PAYMENTS" as, DOCUMENTED on the 8/2/17 Nationstar Statement & it was NOT until, Mr. Cooper sent the 9/19/17 Statement that, any DOCUMENTATION stated "I was OVERDUE on ANY PAYMENTS" (as, again PRIOR to that, there was NO DOCUMENTATION stating

"I was OVERDUE on ANY PAYMENTS or that, PAYMENTS were being APPLIED to the PRIOR MONTH” which, Mr. Cooper tried stating in a recent MAY 24th Letter I received & was NOTHING more then, proof of your Mr, Cooper's continued Deceptiveness) in which, Approx. 30 PLUS of these CONTACTS have been made to Mr. Cooper to RESOLVE this ISSUE (of “NATIONSTAR’S” apparent ERROR “according to MR. COOPER”) in which, I have Stacks of LETTER’s/MULTIPLE EMAIL’s from, MR. COOPER stating “They had RECEIVED my Inquiries” but, “FAILED" to EVER Respond until, I started REPORTING them! I have NO PROBLEM/NEVER had a PROBLEM with, making my MONTHLY PAYMENT'S as, I have done so for 16 PLUS YEARS since, Building my Home even went ahead & PAYED my PAYMENT that, was DUE on MAY 1, 2017 (that, I attempted to PAY in MAY of 2017 but, Nationstar REFUSED to accept) & of course my Monthly Payment Due on JUNE 1, 2018 but,

I will NOT Pay for "NATIONSTAR/MR.COOPER'S" MISTAKES & FAILURE TO RESPOND to CUSTOMER'S INQUIRES and with, that being said "I would expect all LATE CHARGES/MISC. CHARGES that, MR. COOPER has placed on my ACCOUNT be REMOVED but, yet these Deceptive Crooks REFUSE to REMOVE"! * If, MR. COOPER feels they are owed these LATE CHARGES/MISC. CHARGES then, they should take it out of their INCOMPETENT EMPLOYEE'S PAYCHECK'S!! You would think after, the MILLION'S that, NATIONSTAR/MR. COOPER have already had to PAY OUT d/t their "Overcharging Borrowers, Failing to PROPERLY Investigate Consumer Complaints, Unfair and Deceptive Practices; etc..." that, they would get their act together but, apparently that, is NEVER going to happen!

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