Mr. Rooter of Mobile Poor Service, Does not take responsibility for damages caused, Deceptive, Unresponsive Mobile Alabama

A friend enlisted my help after Mr. Rooter of Mobile came to her home where they did work incorrectly that was not necessary and damaged her walls with a reciprocal saw.  They charged her $500.  She called to compain, and a field mgr., no longer employed with Mr. Rooter of Mobile, inspected the work, told her it was not done properly or to code and advised her to cancel the check.  

After obtaining an estimate for damages to the walls and repairing the plumbing correctly, she notified Mr. Rooter of the amount and their responsibility to reimburse her.  They refused to pay the damages and instead told her she owed them $500.  She continued to try and communicate with this office regarding resolution of the problem for several months with no success.  At one point she was told they would pay her for the damages their plumber caused, but later refused and threatned to send her name to a collection agency.

She then asked me to work with her by sending them a letter restating the problem.  It was sent registered mail, but according to them it was never received at their physical address.  At that time she called Customer Service with the corporate offices of Mr. Rooter advising them of the situation.  After the corporate office called the Mobile office, my friend was contacted by Mr. Rooter of Mobile and told they would pay her the damages.  We met their representative to get the check at which time he was asked if the check was viable.  He assured us the check was good.  After 4 visits to the bank, they still had insufficient funds.  Only after a report to the BBB of Mobile, who contacted Mr. Rooter of Mobile, were the funds available to cover the check. 

This office of Mr. Rooter has extremely poor business practices.  They were evasive, dishonest, and misleading.  Think twice before using this office of Mr. Rooter.