Mr. Tire Misleading and Opportunistic Owings Mills, Maryland

Called to inquire about wheel alignment and was told cost would be $75 for my vehicle with a 20% coupon added. When I arrived I was given a ticket for $100+ dollars. Not until I informed Mr. Shreve that I was quoted a different amount did he give me the discounted price. Seemed a little deceptive and opportunistic; my thinking is that Mr. Tire would inform every customer about any discounts available rather than test their knowledge.

This is why I don't send my wife to certain places for auto repair. Mr. Tire wasn't on this list but now it is.

Also, when I looked at my final bill it showed a "shop supply fee", which was explained to me as a 9% addition for miscellaneous items such as towels, floor mats (I'm assuming plastic or paper) and GREASE. Are you serious!? When given a quote for a service I assume the quote includes the provision of the entire service. In addition there's no explanation on the receipt about a "shop supply fee" for a wheel alignment.

So a quote of $75 turned into $104 then $84. I'm sure the dirty towel that the mechanic used, along with the grease and floor mats did not cost even 75% of the $7.59 charge. I understand though, make money any way possible. My wife and I have used this Mr. Tire in the past but you just lost loyal customers. Just be up front and don't insult people's intelligence.