Complaint Review: Mullican Flooring - Johnson City Tennessee
Mullican Flooring Faulty inferior flooring Johnson City Tennessee
I had Mullican Flooring installed in my new home by Essex builders 3 years ago. I have had nothing but problems with the floor. Planks were splintering and cracking 2 days after we moved in. We were told this was durable flooring by the builder. Planks have continued to crack, and even after a letter that supposedly guaranteed the 25 year warranty and acknowledged the problem, the rep has refused to repair.
The floor in my hallway looks like a patchwork quilt due to the number of inferior planks that have been replaced. He states cracking planks are from normal wear. (in a corner non-traffic area) He didn't bother to check the history of all the problems we have doumented with this flooring. I have a paper trial of emails and letters that go back 3 years, that doesn't seem to make any difference. I have tried calling the company directly, but I am caught in an endless phone tree.
If your builder uses Mullican Flooring, get another builder. I have invested in a home that I planned to live in for the remainder of my life, and I have over 2000 square feet of cracking, disintegrating flooring. It should be illegal to sell this flooring. Last but not least, the 25 year warranty is a joke. Mullican doesn't back its warranty and just trying to communicate with them is impossible. Customer service is non-existant.
This report was posted on Ripoff Report on 09/27/2018 04:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mullican-flooring/johnson-city-tennessee-37602/mullican-flooring-faulty-inferior-flooring-johnson-city-tennessee-1462729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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