Mullican Flooring Faulty inferior flooring Johnson City Tennessee

I had Mullican Flooring installed in my new home by Essex builders 3 years ago. I have had nothing but problems with the floor. Planks were splintering and cracking 2 days after we moved in. We were told this was durable flooring by the builder. Planks have continued to crack, and even after a letter that supposedly guaranteed the 25 year warranty and acknowledged the problem, the rep has refused to repair.

The floor in my hallway looks like a patchwork quilt due to the number of inferior planks that have been replaced. He states cracking planks are from normal wear. (in a corner non-traffic area) He didn't bother to check the history of all the problems we have doumented with this flooring. I have a paper trial of emails and letters that go back 3 years, that doesn't seem to make any difference. I have tried calling the company directly, but I am caught in an endless phone tree.

If your builder uses Mullican Flooring, get another builder. I have invested in a home that I planned to live in for the remainder of my life, and I have over 2000 square feet of cracking, disintegrating flooring. It should be illegal to sell this flooring. Last but not least, the 25 year warranty is a joke. Mullican doesn't back its warranty and just trying to communicate with them is impossible. Customer service is non-existant.