Complaint Review: Murphy USA - Harker Heights Texas
- Murphy USA Harker Heights, Texas United States of America
- Phone:
- Web: www.murphyusa.com
- Category: Gas Stations
Murphy USA Put hold of $75. on my account for $30. of gas Harker Heights, Texas
*Consumer Comment: Murphy's 75 dollar bonus
*Consumer Comment: Also depends on the merchant
*Consumer Comment: Here is how to actually avoid that...
*Consumer Suggestion: Another idea
*Consumer Comment: Simple answer
*Consumer Comment: This is nothing new.
*Consumer Comment: Had this happen to me..more then once...
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I checked my bank statement last night and was shocked when I saw not just my $30. of gas taken out but also $75. on hold . After work I went to the station and got the 1-800 phone number. They could not answer my question so lied and told me it was up to my bank to put a certin amount on hold.
We have to put a stop to this, or next it will be grocery stores, dept. store and resturants. I live off of very little as it is and can not afford to pay extra fees. This is theft I did not authorize this.
What do they use our extra money for to buy more gas and keep going up. What a RIP OFF. I am going to write my congressmen, and Senator .
Just think how much they are holding for a week and what kind of interest they can make on our money in a short time. Mean time we have to worry about bills not going through and going with out while they play with our money!!
This report was posted on Ripoff Report on 10/27/2009 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/murphy-usa/harker-heights-texas-76541/murphy-usa-put-hold-of-75-on-my-account-for-30-of-gas-harker-heights-texas-515707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
Murphy's 75 dollar bonus
AUTHOR: Tom55ark - (United States of America)
SUBMITTED: Saturday, February 12, 2011
From 24 to 36 hours all Murphy's do this to all who uses a credit card to get gas and for that amount of time and they can collect a lot of interest off that amount of money... I have contacted the state of Arkansas about it, and it appears to be legal to steal our money so they can make money from it. Even Harps is doing it to but at a rate of $65.00. What alerted me to it was once I a friend used their card and had to go to another pump and use the card again and when we got home looked at her bank statement, she had two 75.00 deductions from Murpy's.

#6 Consumer Comment
Also depends on the merchant
AUTHOR: Flynrider - (U.S.A.)
SUBMITTED: Wednesday, October 28, 2009
In order to avoid this, I buy my gas at stations that place a $1 hold, instead of some large, arbitrary amount. Most of the major gas stations in my area do it this way. Some of the seedier places use a $50 or $75 hold instead.

#5 Consumer Comment
Here is how to actually avoid that...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, October 28, 2009
Instead of just agreeing with you and not really not giving you suggestions on how to actually avoid this particular situation. Here is what most likely happened and what you can do to avoid this in the future.
You probably used your Debit Card and entered your PIN AT the Gas Pump. When you do this they place a $75 hold to cover any gas you MAY pump. If you actually got to $75 you would notice that the pump would have stopped. Normally this hold should be removed as soon as the final amount was submitted. However, due to certain circumstances usually with the Gas Stations merchant account processor it may not be removed until a later date.
In order to avoid this possibility (at any gas station) you need to go inside the station and get the gas for a specific amount. They will then charge you that set amount with no additional holds.
By the way this can happen at other places as well. For example it can happen at places such as Hotels, Rental Cars. It can also happen at restaurants if you do something like run a tab. But a restaurant can not over-authorize a card to cover things such as possible tips.

#4 Consumer Suggestion
Another idea
AUTHOR: Jeanski - (U.S.A.)
SUBMITTED: Wednesday, October 28, 2009
Another idea is to just use cash for these types of purchases since they are the ones most likely to lead to an overdrawn acocunt.

#3 Consumer Comment
Simple answer
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Wednesday, October 28, 2009
Why would they do it? To protect themselves. When you pay at the pump the gas station has no idea how much fuel you are going to purchase. They also cannot check the balance on your account. So they will authorize an arbitrary amount. In this case that amount is 75$. Once you are finished fueling, your total ACTUALLY purchased goes in to the computer system. Once the gas station submits for final payment that hold is removed and the gas station collects their money. The gas station never had your money.
Simple way to avoid this: Stop paying at the pump. If you prepay for your gasoline, or pump first and then pay inside, this hold will never occur. It ONLY occurs when you pay at the pump.
Ronnie is correct, this can happen at restaurants too, due to them not knowing the size of the tip you wish to leave before authorizing your transaction.
If you have overdraft protection, the hold should not interrupt your banking. You just have to keep track of your spending more closely with overdraft protection. You need to remember that the 75$ charge from the gas station is actually 30$ and note it properly in your checkbook. As long as you don't go below 0$ with money you actually spend, you are fine.
http://articles.moneycentral.msn.com/Banking/BetterBanking/HosedAtTheGasPumpByYourDebitCard.aspx

#2 Consumer Comment
This is nothing new.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, October 28, 2009
Gas stations, resturaunts, hotels, car renteral companies have always placed larger holds on debit/check card purchases. There is nothing new about this practice. This insures that the merchant gets paid and the purchaser doesn't clean out their account before the final charge gets submitted to the bank for payment. The hold usually drops off your account within three business days.
When it is placed on hold it doesn't mean they have taken it out of your account. It simply means that amount of funds can not be used by you to draw against to pay other debits. After the hold drops off, it becomes available to draw against. This is why you should pay cash or use a real credit card for these types of transactions.
Your bank account agreement should have a section in it that warns you of this occurance.

#1 Consumer Comment
Had this happen to me..more then once...
AUTHOR: Ronny g - (USA)
SUBMITTED: Tuesday, October 27, 2009
Once at a gas station..also 75 dollars....once at a restaurant for $50.00.
Both occasions could have caused serious financial problems if they had caused overdrafts....but I caught them in time..
If you use your debit card...it seems part of the game is to check the online statement 3 to 4 times a day.
To best protect my money since I do also keep a low balance in the account...is watching it like a hawk...and also I chose to opt out of overdraft protection.
By opting out of overdraft protection..your account is much better protected in actuality from this kind of a hold that you don't know about causing problems..as well as if the card is used unauthorized in other ways...or stolen. If the account is opted out of overdraft protection..the bank must then decline use of the card once the balance reaches zero..and then you won't get robed by owing the bank more then you had or have to fight with the bank to dispute all the fees they will charge you on top of it...which is a 'double" hit of double theft..


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