Music Gorilla Won't stop taking my money Internet

Music Gorilla had a showcase I decided to sign up for. Unfortunately it was the last night to sign up, so I rushed to set my PayPal up with them, making sure it said nothing on either site about a potential delay. Hours later I noticed my account still was not upgraded. The next day, still not upgraded. I emailed "Alexia", who then said it should clear soon and they would "see what they could do" about me missing the submission. I then asked for a refund because I had no other reason to use the service. No response for a few days. I received an answer that ignored my ask for a refund. I then emailed again asking for a refund. No response. Now, a month later, they renewed my account again and took more money out of my account. I had high hopes to work with this company later in my career if an opportunity arose for me to, but now I will not. Really hoping they will give my unnecessary $40 back and don't keep charging.