My Shoe Store Merchant billed credit card and then could not fill order in a tmely manner. Merchant did not refund to credit card as promised. Greenland, NH Internet

My Shoe Store billed credit card upon receipt of my order. Then after the passage of some weeks My Shoe Store informed me that it would be a long time before the order could be filled and offered my the option of cancelling. My Shoe Store then promissed a refund within thirty days, but has not come across after five more weeks and has not responded to correspondence. I am hoping that Chase Bank will do the honorable thing and reverse this charge.

Dwight
Pittsford, New York
U.S.A.