Report: #1348489

Complaint Review:

  • Submitted: Sun, January 08, 2017
  • Updated: Sun, January 08, 2017
  • Reported By: shanell — Layton Utah USA

    USA US Bank prepaid Mastercard Turned off my gift card with 1000 balance left wont allow me to access funds Internet

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 My company gave me a prepaid mastercard in 2012 with original balance $1080.00 confirmed by my company. I moved and misplaced the card and found it in Jan. 2016. I checked website where I had registered the gift card at and found the remainder balance of $1028.18 available to use. I tried to use the balance and card declined. I called the number on the back of the card and the company states that amount is no longer valid since they only load a max. of $500.00 on any gift card now.

They also asked if I know how much was orginally on the card and I told them 1080.00. They stated that again was the wrong balance. I asked them how to use my card and they stated I would be unable to do so since I am unable to confirm original balance. I asked if I could send in my info to confirm my identity and then be able to access funds they said no. I asked for managers to contact me and they said they would I have not heard back. I asked for a mailinh address to send in a complaint they stated we dont give that out. So now I have 1028.18 I am out and a gift card that doesnt expire until 07/20 that I cannot use. I would like to file a complaint and go to arbitration if needed to get my money. This is ridiculous!

This report was posted on Ripoff Report on 01/08/2017 05:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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