Nathans Natural Nuvoryn Slimming Pills Order not Delivered Internet

I ordered a package of 2 plus 1 with order number 2310001586. The order was done on the 22/02/2012 and got an automated e-mail saying it has been shipped on the same day. I have been phoning and e-mailing Nurovyn Cape Town from the 05/03/2012 and since then I haven't got any feedback/response. When I phone I've been told someone is going to contact me within 24 hours and no one has done that. When e-mailing I get an automated e-mail response with no explaination about my order. Today is the 14/03/2012 and still no one has contacted me. What kind of service are you providing? I paid R958.00 that was deposited into your account for this order and this quote is from you " Please Note: All orders will be shipped within 24 hours of the order time." You also quote "Free Worldwide Delivery - within 5-12 days". It's going to be 30 days in a week's time.