National Recovery Services $98 for software package to process HUD refunds Ripoff Salt Lake City Utah

I saw an add in the San Antonio Express News Paper on Oct 15, 2004 for a job that requires only 10 hours of work per week for 250-500 / week with no selling involved. My girlfriend, wanting to work at home with me since I have run a business from home [eBay/website], quickly called the company and talked to Nicole. They wanted $98.00 for the training material, I didn't have the funds so they said I could do check by phone. They said after the check cleared it would take 2 weeks for my software to come in. On my birthday Oct 19, 2004 the funds were withdrawn from my account.

A month goes by and still no sign of my software package. I call the company at 1-800-410-2268, voice mail is full. I call back repeatedly for 30 minutes until I finally get a hold of someone named Jason. He tells me my package should have arrived by now, I explain that I realize that and I want a refund since I haven't received the product in the time specified. He tells me that I need to call the customer service number at 1-801-746-7440. I call the number and talk to Kelly who explains to me that she can't process a refund unless I mail them page 13 of the pamplet. I calmly explain to her that I haven't received the pamplet and that is why I am requesting a refund. She says I have to wait for the pamplet to come in to request a refund... so I wait.

A couple days later the package finally arrives and to my suprise there is no software included. The package just includes 8 pages stapled together and are poorly printed. I get very upset that this is what we received for $98.00 and quickly pull page 13 and fill it out. I send it off with delivery confirmation so I have proof that the company received the refund request.

On November 26th the receive the refund request. I wait till November 28th for a phone call and after waiting most of the day I decide to give the customer service number a call back. Busy signal and voice mail [full] is all I get for the first 30 minutes. I leave a couple messages requesting them call me back ASAP. I finally decide to call back the 1-800-410-2268 number repeatedly until I get a hold of someone. I talk to David this time who explains to me that he's sorry it's not what Nicole told me it would be and that he would run over to the next building to let Kelly know that she needs to call me. I say that will be fine and end the conversation.

On November 30th I wake up to find a message on my machine. Here is word for word what Kelly had to say:

"Hi this is Kelly from National Recovery Services, something about a refund, well go ahead and send in page 13 of the package and send it in and sign it somewhere on the bottom. Just send it to our processing department. Um, sorry about that if you are not happy and .. um too bad"

Can you believe that! I am extremely upset right off and call the company immediately. I tell the representative, I believe his name was David, the message that I received and how upset I was. He asks to put me on hold and comes back a couple minutes later telling me that he will tell Kelly that she needs to call me back to process my refund. Now in the background I hear laughing and even here one guy yell "You're not getting a refund! I ask david what that was all about and he asks me to hold again, he comes back and now he is on speaker phone. I tell him that I want a refund immediately or I will report their company to the better business bureau and try to persue legal action against him, the whole office it sounded like errupts in laughter and then hangs up on me!

I can't believe they are getting away with this! I tried to call my bank to get a refund and they tell me there is nothing they can do about it since it wasn't an ACH debit. Frustrated I begin to scour the web and stumble across this website. I will be calling the South Salt Lake City Police Department along with the Consumer Protection office in Salt Lake City.

Here are the numbers I got from another post:

Consumer Protection office: 801-530-6601
South Salt Lake City Police Department: 801-412-3606

I would like to persue a class action lawsuit against them if anyone is interested in doing so and/or has an attorney willing to help

Let us work together in stopping these criminals from doing any more damage!

Justin
San Antonio, Texas
U.S.A.

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