Complaint Review: Natural Source Store - Davie Florida
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- Author Confirmed
- Natural Source Store 4051 SW 47th Avenue, Ste. 101-102 Davie, Florida U.S.A.
- Phone: 954-237-2690
- Web:
- Category: Dental Services
Natural Source Store Teeth Whitening, Just Pay Shipping--IT'S A HUGE SCAM! Davie Florida
*Consumer Comment: Really?
*UPDATE Employee: Customer Service Issues
*UPDATE Employee: Customer Service Issues
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I saw the really neat add for teeth whitening...just pay the shipping and it's completely free. FALSE advertising to begin with. My credit card company notified me that Natural Soure Store (aka NSS-SB Smile) and Teeth Whitening Now had attempted to charge my credit card, less than a week later for much more. I attempted to stop the charges and was told to call the vendors. I was not able to reach anyone at Natural Soure Store (aka NSS-SB Smile) for 2 days. When I did reach someone I was told there was told "nothing had been charged to my card." Ironically I was told exactly the same thing by the rep at Teeth Whitening Now but I convinced them they should not continue. $79.99 was charged and less than a month later another $46.94 by the same "company." I also received the product again. I contacted my credit card company, who contacted Natural Soure Store (aka NSS-SB Smile), while I was on the line. I did not read the contract that they claim that I approved, allowing them to bill my credit card monthly. I attempted to do the same thing I did at the beginning of the process without completely my order and I don't see anything saying there would be continuing charges. None the less--I spoke to several people over a several week period and was told that there were no charges. The credit card (Wells Fargo) got my RMA number, cancelled my service, and I finally recieved a confirmation via email from this company confirming this today. The credit card company is going to keep tabs on this transaction and I was advised to become pro-active with this so I am doing everything possible to make sure that consumers are aware of this company. I see the add, daily, on Yahoo. Nothing if FREE and this "mistake" has cost me my valuable time, money I can not get back (approx. $150), postage to send that product back and (from what I have read) much more time fighting to the latest $39.99 charge back, minus the shipping. As for the product--all I see is red from anger. There are additional complaints on this site--(((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Lisaak
Chugiak, Alaska
U.S.A.
This report was posted on Ripoff Report on 05/11/2009 06:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/natural-source-store/davie-florida-33314/natural-source-store-teeth-whitening-just-pay-shipping-its-a-huge-scam-davie-florida-450833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Really?
AUTHOR: Johanna - (U.S.A.)
SUBMITTED: Tuesday, December 08, 2009
That is all well and good that you APPEAR to respond to complaints but in calling the number to request an RMA (as I was instructed to do in an email much like your response - well, exactly like your response) I was subjected to more busy signals, time on hold and employees who you surely farm out from the prison system as I can't imagine people that angry, bitter and rude in our society. You billed my card in less than 14 days from the date YOUR employee said I received the "trial". Your tactics to delay and/or avoid actually satisfying customers are unconscienable. If your company was truly based on customer service, you would simply say, "Fine. If you have not received the product that we already billed you for (early), please refuse shipment and we will reverse the charges." You people should really be ashamed of yourselves. I hope for the world's sake you do not have children that you are teaching to scam the world for a living.
#2 UPDATE Employee
Customer Service Issues
AUTHOR: Natural Source Store - (U.S.A.)
SUBMITTED: Tuesday, May 12, 2009
We would like you to know that we have read your complaint and appreciate your feedback. We recently outsourced our customer service to India and have learned our lesson. This third-party customer service company was unable to perform at the levels we demand and as a result, we have moved 100% of our customer service operations back to the US. We also want to recommend that when you buy anything online or enter into any trial, you read the terms and conditions to save yourself frustration in the long run if you do not agree with them. We would be more than happy to help you with your situation and would appreciate the opportunity to speak to you further about it. Our Executive Response Department at our corporate office is dedicated to addressing any customer issues that may have resulted from these issues. Please contact our Executive Response Department at 954-318-4707 during normal business hours (Monday Friday, 9:00AM 5:00 PM) so that we may be of further assistance.
Thank you for choosing Natural Source Store,
Sincerely,
Jodi Schulman
Executive Response Department
Natural Source Store, LLC
#1 UPDATE Employee
Customer Service Issues
AUTHOR: Natural Source Store - (U.S.A.)
SUBMITTED: Tuesday, May 12, 2009
We would like you to know that we have read your complaint and appreciate your feedback. We recently outsourced our customer service to India and have learned our lesson. This third-party customer service company was unable to perform at the levels we demand and as a result, we have moved 100% of our customer service operations back to the US. We also want to recommend that when you buy anything online or enter into any trial, you read the terms and conditions to save yourself frustration in the long run if you do not agree with them. We would be more than happy to help you with your situation and would appreciate the opportunity to speak to you further about it. Our Executive Response Department at our corporate office is dedicated to addressing any customer issues that may have resulted from these issues. Please contact our Executive Response Department at 954-318-4707 during normal business hours (Monday Friday, 9:00AM 5:00 PM) so that we may be of further assistance.
Thank you for choosing Natural Source Store,
Sincerely,
Jodi Schulman
Executive Response Department
Natural Source Store, LLC
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