Navy Auto Transport auto transport Nationwide

I purchased a vehicle from out of state and needed to ship it to my residence. I contacted Navy Auto Transport and was given a quote.  During the course of getting the paperwork completed, Eric misidentified my vehicle make and model, and misrepresented information during our conversation.  I chalked this up to simply being busy.  MY MISTAKE!  

I signed the contract with all of the information listed, inclusing the vehicle type, cost for service, etc.  The day AFTER the car was to be picked up, I got a call from Eric, the Navy Auto rep advising that the driver advised he could not transport my vehicle becasue it was "oversized."  I contended that the vehicle, which is a stock Ram 1500 crew cab truck, was listed as such on the contract.  Eric then called me back to inform that he had a different driver that would transport my vehicle, but not for the agreed upon price.  He stated that he needed to have an answer ASAP in order to reserve the truck.  I questioned Eric and expressed that I felt like I was being extorted.  He got indignant and stated that he was simply giving me my options.  

After thinking obout it, I emailed Eric with my best offer, which was to split the difference between the price Eric quoted me, and the price the "other driver" wanted to take the job.  It wasn't until 4:30 AM the following morning that Eric called my house several times, waking me and my spouse up, to advise that he has another driver that will transport my vehicle, but he needs a response ASAP.  I asked him for the name and number of the drier and called the driver.  I confirmed that the driver would, indeed, move my vehicle, but it wouldn't get to me by the desired time. The driver advised that he was no longer in the area of my vehicle, and that he had been waiting on Eric to call him since the day before to confirm the deal.  I told Eeric to send over the contract for me to review.  I had already advised Eric what my bottom line would be for a price to pay for the service...don't you know the new contract WAS  MORE THAN THE PRICE I said was my top amount that I would pay.

When I ignored the contract and contacted another agent to transport my vehicle, that agent advised that Eric had called hiom to inform that I was already under contract with Navy Auto.  I calrified that I was NOT under contract and explained my ordeal, in detail, to the other agent.  He agreed that there was no contract and proceded to arrange for transport in 30 minutes with a driver who picked up my vehicle the same day...all for a price that was less than what Eric was quoting me.

My recommendation...find someone other than Navy Auto to transport your vehicle.