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Report: #272857

Complaint Review: Navy Federal Credit Union - Internet

  • Submitted:
  • Updated:
  • Reported By: APG Maryland
  • Author Confirmed What's this?
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  • Navy Federal Credit Union Internet U.S.A.

Navy Federal Credit Union Loans Employees all need to be retrained. Ripoff Internet

*Consumer Comment: Hey Mike...

*Consumer Comment: Loans Employees

Show customers why they should trust your business over your competitors...

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Well I had a death in the family at the end of June 07. I needed money to get there so I used the car payments to do it. After the furneral I called up and requested a deferment on both loans. It was approved and the person I spoke to stated that the new due date was Sept 10th 2007. I did what anybody would do and went with what she stated, even the online account access stated there were due then to.

3 weeks ago I get a phone call from NFCU stating my car loans are late and I simply state what I was told and I person insisted I was lying. So I wanted to speak to a supervisor which was granted. But that was the biggest mistake. After explaining what had happened he simply stated that he didnt believe that and hung up. So now here I am tring to play catch up and continuesly 30 days pat due because one employee wasnt trained on proper procedures.

APG, Maryland

This report was posted on Ripoff Report on 09/06/2007 03:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Hey Mike...

AUTHOR: Carl - (U.S.A.)

POSTED: Sunday, August 24, 2008

Do you work for NFCU? I notice that you are from Pensacola, location of a call center for NFCU. The Pensacola call center seems to be one of the worst went it comes to treating clients. One of my clients continues to receive communications from NFCU despite being notified of a pending bankruptcy.

In this cast, the customer requested a deferment and it was granted. Why are you blaming the customer when it was NFCU that did not live up to its promise to allow a deferment?

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#1 Consumer Comment

Loans Employees

AUTHOR: Wally - (U.S.A.)

POSTED: Friday, September 07, 2007


You stated that you used your car payments to cover expenses due to a death in the family. I can understand that and of course if I were in that situation I most likely would have done the same thing due to the circumstances. However, you then stated that after the fact you called up and requested a deferment on both of your loans. Did you take into consideration the amount of time that has elapsed from the last time your payment posted to your loans and the call that you made requesting the deferment? Why didn't you make this call prior to using the funds to cover expenses due to the death of a family mbr? If you had called first and adv the situation they might have been a little more understanding with the situation versus you them calling after the fact. The fact still remains that you have total responsibility for your finances and you should have followed up with Navy Federal Credit Union to make sure that everything was on tract as requested.

Just from reading your post you must have been in direct contact with collection and not loans employees. The reason that I state this is that with most financial institutions if you make such requests for deferments they will direct you to the collections area within that financial institution for further assistance.

It is sad that you encountered the staff who hung up on you. I hope that your situation will get better soon. Don't think that just because you had a bad experience with one person that the whole organization is bad.

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