Net 10 wireless cannot upgrade phone nor keep the same # Nationwide

I started trying to upgrade my Samsung phone to a HUAWEI Smart phone on 10-13-2015.  I was told the transfer would be completed the same day.  The next day I called because I did not have service on either phone.  I was told it takes 24-48 hours to complete the transferred.  My phone is no longer working, but the phone # is the same one I used on this.

I had my friend help me on Wednesday because I am disabled and had not had service for 2,5 days.  My friend has spoken to the company everyday since Wednesday, spending hours with the people at Net 10 promising the transfer would be complete.  ! but never delivering.  On Friday I told him I needed a phone and to have the company give me my old phone back.

Today is Tuesday, 10-21-2015, and I still do not have phone service after spending hours again trying.  Now they want me to pay $40.00 for a free phone and card and try later to have the phone transferred.  I refuse to do so because 1) I can't afford it.  2)  I don't believe I will ever recover the time i have on the current card which I paid $40.00 for and have never used.

 Help please.  You and net 10 have my permission to help in any way possible.