New Age Skin Care VEL*ANTIWRINKLEADV Buyer Beware Risk free Trial Tempe, Az, LA, Ca Internet

In Dec. 2016 I responded to a no risk free trial offer for New Age Skin Cream (pay S/H only). I received my product plus a eye serum that I did not want. I was not impressed by the product at all, and I never opened the eye serum that I didn't order.

I got my Credit Card bill and was charged 98.11 by New Age and 89.26 by Vel*Antiwrinkleadv. I contacted my CC Company to dispute, and they called with me on hold. We held for more that an hour and finally hung up. I cancelled by cc and blocked any future charges from these scam artist. I then called them and sat on hold another 45 mins before getting a rep. on the phone.

I asked to cancel this because my cc company told me to do that, and I requested a refund. She pitched the products 4-5 times more even though I was demanding a cancellation number. I told her I was reporting them to the BBB which I did, and that I had cancelled my CC. She put me on hold and then came back and offered me a small refund 35%. I said I  haven't even opened the serum and she said she would give me a RMA number I could return for a 9.95 restocking fee. This was for something I never ordered.

I ask what she was going to do about the skin cream and she told me she had offered me 35% back and that was it. As it stands I an supposed to get a refund for 89.26 less a 9.95 restocking fee, and a refund of 34.34 for the skin cream and this was a risk free trail for 5.95 S/H. 

There are numerous complaints about this company on line. Believe them! Customer service responds with "its in the terms and conditions" meaning it is a 14 day trial and you must call to cancel 14 days from shipping date (is what I read in one report). I have my org. e-mail shipping confirmation from them and it says that no where on the paper work.

If I get my money back it will end up costing me 73.72 for some product that was a  no risk free trial (2 oz) and if it was so great then they wouldn't have to rip people off to use it, people would just reorder on their own.