Complaint Review: New Age Skin Care - Tempe Arizona
- New Age Skin Care 326 S Siesta Ln #7 Tempe, Arizona USA
- Phone: 8006403456
- Web:
- Category: Miscellaneous Companies
New Age Skin Care Misleading advertisement, horrific return policy and poor customer service Tempe Arizona
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I just read the review by someone from June 2015 which prompted this report. In late 2015 I saw an ad which claimed Dr. Oz was offering a special deal on an antiwrinkle serum used by the stars. Because it was only $5 I thought it was worth a try. For some reason the site took me to a night cream they recommended as well. I did not want the cream but the site would not let me go forward without it. Since it was only $5 as well, I finally just went along with it. Nowhere did I see anything that implied I was signing up for continuous shipments. The product did not provide the promised results so I never intended to buy more. When I returned home from a trip, two packages from "New Age" we're in our mail. I called the New Age Skin Care Company in Tempe Arizona and spoke with Sir. He agreed to close my acct. I told him I was not aware I was signing up for anything more than a one time shipment. He stated it was all there on the website. I asked him to email what I had agreed to. He said he couldn't do that but what I had agreed to was on their website. When I told him I was returning the products mailed, he stated there was a $20 restocking fee per product. I asked him what the products cost and he stated the serum was $89 and the cream was $49. I asked to speak to his supervisor and he stated he was the supervisor. I asked again to speak to his supervisor and he explained that his supervisor didn't take calls. After I insisted, he put me on hold, then after a few minutes returned to say his supervisor was in a meeting and may or may not call me back. I am also filing a complaint with the Tempe BBB.
This report was posted on Ripoff Report on 02/15/2016 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/new-age-skin-care/tempe-arizona-85281/new-age-skin-care-misleading-advertisement-horrific-return-policy-and-poor-customer-serv-1287784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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