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Report: #181352

Complaint Review: No 1 Van Lines - Cooper City Florida

  • Submitted:
  • Updated:
  • Reported By: BOCA RATON Florida
  • No 1 Van Lines 2751 Cayenne Ave Cooper City, Florida U.S.A.

No 1 Van Lines ripoff, no show, rude , moving company that never showed up! Cooper City Florida

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COMPANY OR ORGANIZATION INFORMATION:

No.1 Van Lines, Inc.
2715 Kcayenne Ave.
Cooper City, FL UNITED STATES, 33026
(954)791-4504

COMPLAINT INFORMATION:

Primary Complaint Classification: Contract Disputes
Secondary Complaint Classification: Service Issues

Complaint:
My husband(who is a pro athlete)and I have moved many times across the country. We were moving from Boca Raton to Delray Beach,FL. We have never been so scammed in our lives. I had a written contract to have No 1 Van lines help us in our move.

We had everything packed and ready to go at 9:00 am on 02/27/06. We waiting for the movers, they did not show up! At 10:00 am they finally returned my phone calls and said" We are having problems with our truck" we will call you back in 2 hours. We again waited...3 hours later they again called, only to tell us they still had not resolved their truck problems.

My husband then offered to go and get a truck from Budget, a 24ft , and just asked kindly if they could come and help us load and unload it. I can't understand with all the truck rental companies why they could not get a truck, they had a contract and should have done whatever it takes to get the job done. My husband then went and rented the truck. No 1 Van lines said "that they would send the men over to help with the move, since we had our own truck".

Well, big surprise, they never called or showed up. I (all 110 pounds of me) and my husband were abandoned by this company and left to move to a three story by ourselves. We had a closing the next morning at 10:00am, I wanted to have the house as clean as possible, I had a very sweet carpet cleaner, who came to shampoo the carpets, offer to help my husband unload the truck. We compensated him with $200 dollars, it was not an easy job.

All I wanted from this company was to pay for the truck we loaned, and the help we ended up hiring. The total was around $500. They were extremely rude, did not return my phone calls and SCREAMED at me when I asked for the money back. One of the reasons I went with this company in the first place was because it was listed in the BBB. I did not charge them for my broken nails, bruises or stress, just what we paid.

I would not recommend that anyone ever use this company, they are not reputable and do not honor their c

Desired Settlement: Refund

Settlement Explanation:
I want the money we had to spend for their broken contract, and they should learn to treat people the right way. We would like an apology. I have all the paperwork to back this up, from their contract to the truck rental, ect. $500

Customer Service Rep: Mr.Izchak Null,
Product or Service: House Moving Service

Vanessa
BOCA RATON, Florida
U.S.A.

This report was posted on Ripoff Report on 03/15/2006 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/no-1-van-lines/cooper-city-florida-33026/no-1-van-lines-ripoff-no-show-rude-moving-company-that-never-showed-up-cooper-city-fl-181352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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