Complaint Review: Nordstrom Rack - Warwick Rhode Island
- Nordstrom Rack 400 Bald Hill Road Warwick, Rhode Island USA
- Phone: 4017737930
- Web:
- Category: Clothing Stores
Nordstrom Rack RETURNED ITEM BUT THEY WANT $ 174.77 FOR THAT ITEM AND CAUSED $105.00 IN REMIT FEES FROM MY BANK Warwick Rhode Island
*General Comment: What to do...
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On 11/12/14 I purchased a pocketbook from Nordstrom Rack for $149.77, I used my debit card,which I also linked that day to a Norsdtrom debit card. On 11/13/14 about the same time of day as the previous day I returned that pocketbook to them. They debited back $129.80 on 11/13,minus $19.97 for a shirt, that is why the return debit is lower. on 11/17/14, they attempted to withdraw from my account $149.77 which cause a overdraft and a remit fee of $35.00. this was a debit card which normally fees are removed immediately,this was 4 days later they were attempting to remove the money for the pocketbook i returned less than 24 hours later. I spoke to their customer service department on the 18th and they said that I owe them the $149.77 despite my returning the pocketbook less than 24 hours after purchase. They again on 11/19 and 11/21 attempted to remove the $149.77 and again caused my account to have two more remit fees of $35.00. Now totaling $105.00 in remit fees. They have called me every day. I have now received a letter stating I owe them $174.77 which includes a cancelation fee of $25.00 for the account closing. So now this pocketbook which they have is costing me $174.77 +105.00 total.
I have all the documents and dont know what to do.
Marsha Mowry
This report was posted on Ripoff Report on 12/01/2014 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nordstrom-rack/warwick-rhode-island-02886/nordstrom-rack-returned-item-but-they-want-17477-for-that-item-and-caused-10500-in-r-1192260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
What to do...
AUTHOR: Striderq - ()
SUBMITTED: Tuesday, December 02, 2014
Pay the money, you owe it. When you made the purchase you agreed to pay them the $149.77, whatever happened afterwards doesn't matter. When you returned the pocketbook they actually returned the $129.80 to your account, but this is a completely separate transaction and has NO effect on the $149.77. Your bank will process the return credit to offset the return of the pocketbook, but you do owe them the original amount. The $105 in OD fees are on you as you didn't leave enough money in your account to cover the transaction.
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