Northpointe Motors Traverse City Sold me a junk car! Leaves me hanging to deal with all the problems on my own. Traverse City Michigan

A lot has transpired since I purchased this car back in June.  Here is the timeline of it.  Now please note, Northpointe has in fact helped me throughout the entire process.  Read blog for detailed info.

http://jensdodgejourneysaga.blogspot.com/2015/02/normal-0-false-false-false-en-us-x-none.html

One thing to understand is that the sales people are there to help you find the right vehicle that best suits your need.  If there are issues after the purchase, there is not much the sales person can do.  Unfortuntely, we as consumers assume they are the person we need to talk to.  After going back and forth on these issues for 3-4 weeks, I finally asked for the owners contact information.  I was not asking for the contact information to complain about my salesperson but to find out if there is a way to resolve the issues.  My salesperson wanted to help me but there really is not much he could do, he did not have the authority to approve repairs needed on this vehicle after it had been purchased so he put me in touch with the owner. 

To my surprise, the owner Ryan Craig called me the minute he heard about this.  Can you imagine my surprise?  I want everyone to know that Ryan took the bulls by the horn, and got on this immediately.  I mean within hours my vehicle was in the auto repair shop, we are still working on finding out what the exact issues are, but the fact is, they are doing everything to make this right, and going beyond what they "have" to do. 

Lessoned learned on my part, before you talk to attorneys or other people what their experience was, go to the owner or manager directly.  You would be surprised and how quickly things can get resolved if you talk to the right person.  It's not the sales person job to take care of these sorts of concerns but had he put me in touch with the manager from the beginning we may not have gone through 3 weeks of stress over all of this. 

I have to admit I am quite surprised at the owners willingness to make things right, he is very professional and definitely customer service orientated.  Thank you Ryan, Northpointe Motors for making things right, and going above and beyond!!! 

I am not sure whats covered or not covered.  They did not explain it all in detail.  From what I understand there was some sort of service contract that their service dept would cover problems within the first 30 days, I paid about $1700 for another service contract which covers only certain items that is good for so long.  All of these items were brought to the attention of Northpointe within the 30 days.  So they should be addressed.  Again the financing or the interest rate is "not" the issue.  In fact just the opposite. This is only going to help get my credit back up and if paid off in less than the time alotted the interest rate will not have a big impact on the overall financing. 

 If a deadbeat is woman that works two jobs, makes decent money, a well respected and well known member in our community, a member of a few organizations, I really had the wrong idea of a deadbeat.  The car was not sold as is, I paid over $13,000, they did fix the breaks right away, and these other issues have come up within a week or two of me buying the car.  I have the time line of all of it, the text messages from Northpointe, it's all going to be reported to the Attorney General's office tomorrow.  The interest rate I'm not complaining about, that happened because my credit went down hill fast last year, long story, but I am one that watches my credit report monthly.  Again, not sure a deadbeat cares too much about their credit score or whats on their report?  As a Realtor yes we "have" to inform our buyers of anything known and by law the sellers have to disclose "all of that on the sellers disclosure" report.  The seller and buyers have to sign that report. 

This situation stinks, my car sales guy was "great" and has been helpful but his hands are tied as to what he can do.  And I know my car salesman had no idea of any of these issues, otherwise I know he would not have sold it to me.  The whole thing is unfortunate, but regardless I had not even had this vehicle for a full night when I found out the brakes were bad, they did fix that but again, I had to make all the arrangments which were several appts to the auto repair place, had to get rides to and from work, back to the auto repair place.  All of it is logged.  And the day after my brakes were done, they were squealing badly, smoke coming out from under the hood/passenger side, and brake dust on both front tires.  I have pictures of how bad it really is.  Within a week of having it, air bag light is on, the BAS lights comes on, and this loud noise under the hood.  All within 3 weeks of me buying this vehicle.  So worst case scenario, the owner of Northpointe does not offer to fix this and make things right, my attorney files the report with AG tomorrow afternoon. 

Far from a deadbeat.  I am just grateful I know so many in this town willing to help me out.  I have had 'several" people come to me that do have the owners number (Ryan Craig) and have told me about this guys horrible reputation.  One is an owner of one of the insurance companies in town, while the other is a well known attorney.  Certainly not a dead beat, I have incredible resources and I will not be taken advantage of. 

THe second is this from the site:

we have partnered with 5 lenders that work exclusively with the credit challenged.

Your car was also likely pruchased "AS-IS."

BTW, I'm sure, as a realtor, YOU ALWAYS point out any and all defects with a house, right?  Sure you do.