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Report: #1499858

Complaint Review: Norton Financial Group - Ottawa ON

  • Submitted:
  • Updated:
  • Reported By: Stephanie — York Canada
  • Author Not Confirmed What's this?
  • Why?
  • Norton Financial Group Ottawa, ON Canada

Norton Financial Group Kelly Anderson Jesse Hanlon Daniel Knowles Promised to refund, yet over 30 days later no money Ottawa ON

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On August 13, 2020 I received a call saying I was approved for a loan with a security deposit of $980.  The next day I received a call from the reps supervisor (who certainly did not speak like any manager i've ever encountered) stating that the lender wants another $1500 to secure the loan.  He asked if i wanted to back out, and I said yes, concerned that this was a scam.  After many phone calls, aprox two weeks later Jesse told me that he did not process my refund as he didn't know how to.  Then a few hours later I received a text from Daniel Knowles telling me my application was about to expire. 

I called him, and he told me that the refund request was not processed, and it wasn't $1500, just another $980.  Either way I really just wanted my deposit back.  He assured me I would see it the following week.  It's now been over 30 days.... deposit hasn't been returned and I can't get a hold of anyone there.

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