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Report: #1155258

Complaint Review: nTelos Wireless - Nationwide

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  • Reported By: Penny — Nitro West Virginia
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  • nTelos Wireless Nationwide USA

nTelos Wireless Thievery at it's finest!!!! Virginia Call Center Nationwide

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I have had this wireless service for 36 days. I have been billed $289.60 and have an impending late charge for a bill not even due until 7/7/14 because of a due date change. I ordered the phone the first week of May and it was shipped out 5/5/14. Don't remember how many days it took to receive it. Then I get my first bill for $98.20 - high but they said the first one is usually high but the problem was the due date. Upon ordering I was adament that the bill not be due until the 3rd of each month due to income received on that date. The bill was due 6/2/14, so I called and complained. The rep said she would do paperwork to change the due date to the 3rd and after an hour on the phone tells me there is a 5 day grace period. Duh - what a waste of time. I get my sevcond bill and this one is due on 7/1 - go figure...not even close to the 3rd. But I thought I do have a grace period. Today while checking my emails I see yet another bill from nTelos, so I look and now, this new bill for $64.23 is due on the 7th of the month and actually tells me that my original bill due on 7/1 is past due and needs to be paid immediately!!! What !!!! So again I call only to be told that an additional $14.93 is charged to me because of the due date change and, that if I don't pay the so-called past due amount of $49.30 before the real due date of 7/1 I will be charged a late fee on top of everything else. What kind of accounting are these people doing? And these young people - have they no common sense at all? And why does a bill become due three weeks after you order it? What happened to 30 billing cycles????? This company sucks. I will never, ever refer anyone to this incompetent wireless phone company. I have never seen such stupidity or thievery in my life. And, of course, they make you sign a two year contract!!! OMG - I will be insane from phone calls to them with problems before I can even get rid of this shameless company. Please tell everyone - do not do business with nTelos - it is a scam and ripoff of the worst kind.

This report was posted on Ripoff Report on 06/16/2014 03:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ntelos-wireless/nationwide/ntelos-wireless-thievery-at-its-finest-virginia-call-center-nationwide-1155258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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