Report: #1181533

Complaint Review: Nu Image Medical - Tampa Florida

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  • Reported By: Irritated! — Okanogan Washington
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  • Nu Image Medical 401 East Jackson Street, Suite 2340 Tampa, Florida USA

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I contacted Nu Image Medical to inquire about their HCG injections. Being scammed before, Im a little paranoid about products. I had simple questions and I wanted answers. 99% of businesses are happy to answer them. Not this company! They are very rude, unprofessional and they avoid valid inquiries. The lady who responded to me, not only provided vague answers, but insulted me at the end of her email. I have attached the emails for all to read. Avoid this company like the plague!!!


On Tue, 7th Oct 2014 at 5:29 pm,  <***********@live.com> wrote:
I am very interested in your product, but I have been screwed over so many times by "Online pharmacies", that I am a little skeptical about them now. 
That being said, I would like for you to provide to me the information about your product and explanations on various topics, so I can become a customer and refer your company to 14 other potential clients. 

1) Who is your pharmacist and what is his/her pharmacist license #, so I can verify his/her credentials?
Every Pharmacy check site says that your company is not a legitimate pharmacy, according to the FDA and other government sites. Can you explain how this could be if you are truly a licensed pharmacy?

2) Where is the hCG made? How is one to know what is actually in it and can you verify this?

3) What is the NDC (National Drug Code) number on the product you are selling? How can I verify that what you are selling me is legitimate product and not bi-products or simply just water?

4) How can I verify that there is an actual high level amount of hCG hormone in your product? If I have this tested at the lab at my University, will it show the same about of hCG that is claimed to be in it?

5) What is the percentage of the hCG in the 5,000BTU vial?

6) What is the brand name of the hCG that you are selling? The actual name of the drug (not hCG)

7) Can you provide me the manufacturer info and license numbers of these manufacturing facilities as well as their address and phone number?



Thank  you for your inquiry.

First, Nu Image Medical is NOT a pharmacy, so your information is correct.

Nu Image Medical is a telemedicine provider whose physicians consult patients via tele-device. Once approved for certain programs, a script will be submitted to a licensed compounding pharmacy in their state for filling.

With that said, there is not just one pharmacist for you to lookup. Sorry!

As noted, the HCG is made in licensed compounding pharmacies in the USA.

To verify the actual level, you must consult a third party testing facility to determine purity. Pregnancy tests do not qualify, so do not believe the internet.

What is a BTU vial?

The actual name of the drug is Human Chorionic Gonadotrophin aka HCG. 

Nu Image Medical has been providing medical services for almost 11 years. Although due diligence is always important, some of your questions are unrealistic for compounded medications.

Should you have any additional questions, please do not hesitate to ask.

Andreas Dettlaff

Can you provide me with the pharmacies that you get your hcg from then? No worries about looking things up, my dad has been a pharmacist for over 30 years. I just want to know where the manufacturing area is, as well as who will ship it to me? If its you that ships it, where did it come from?

As far as a third party for testing, I have a major in chemistry and work at a university. I have plenty of options for testing the purity. I would just like a quote from you guys to compare the results. And before you jump to conclusions about me believing the Internet, I have never done such thing. Hence why I'm inquiring about your product. I'm conducting my own research here, that's all.

BTU was a typo from my phone. I meant how much actual hormone level is in the 5,000iu vial that you sell. 

Not the name of the product..
For instance, vicodin is typically produced by a company named Watson Pharmaceuticals and sold under the generic name hydrocodone. 
Who makes the hcg?

Now that I've scrolled down and read your closing statement... Don't bother. You're insanely unprofessional.
I don't think any of my questions are unrealistic! What type of company scolds and insults someone for inquiring about their product?! This is almost absurd that you would even say that. I'm now questioning the validity of your company as well as your product. 
Furthermore, you're professional etiquette in your response is quite alarming. You lack compassion and understanding. 

You have been snarky, and unwilling to provide me the answers that I am seeking, I will be posting this whole conversation online in several forums, spreading the word to friends who were interested and blasting it all over Facebook and every social media outlet that I can find. 
I'll also be contacting the BBB and reporting you to the FDA. 

Good day. 


This report was posted on Ripoff Report on 10/07/2014 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nu-image-medical/tampa-florida-33602/nu-image-medical-hcg-weight-loss-hcg-diet-hcg-injections-diet-nu-image-medical-tam-1181533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#7 Consumer Comment

Email Exchange

AUTHOR: Julie - (United States)

POSTED: Saturday, January 13, 2018

it seems like the customer asking questions via email overreacted. NuMedical responded appropriately.

When you really want details, like the questions you asked, it’s best to pick up the phone and call.

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#6 Consumer Comment

Nu Image has always been a great resource for HCG

AUTHOR: Happy with NuImage - (USA)

POSTED: Monday, October 23, 2017

I was referred to NuImage through an HCG Forum that I found to be profoundly reputable.  I did not attempt to investigate the company or ask any questions based on the reputation and information I was provided with by the online resource.  

I have purchased 3 rounds of 42 day injections over the past two years and I have sucessfully lost all the weight i needed to   with the injections.  I am currently on my final round.

Customer service has been easy to reach when i needed to modify my order or had questions about mixing or the program.

I just wanted to share my experience so that others are not concerned about the ONE negative report that seemed to be mainly about a trust issue.  NuImage has always been professional and provided fast and effective medications.



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#5 REBUTTAL Owner of company

The Coupon code is good forever

AUTHOR: Nu Image Medical - (USA)

POSTED: Tuesday, January 10, 2017

Good Evening.

Never saw all the nice comments from other paitents responding to this report. THANK YOU so much for stepping in and taking the time. Its mostly upset people that post negative comments, and rarely do satisfied customers take the time.


As for the coupon code, it is in effect and has never changed.

If you are having a problem, please call our customer service at 888-520-3438 or simply enroll, and send us a message. We will make sure to apply whatever discount are necessary if the auto functionality is not working properly for you.

Nu Image Medical has treated over 100,000 weight loss patients since 2004, going on its 13 year!!! We pride ourselves in patient satisfaction, and there nothing we wouldnt do to make your experience a postive one.


Happy New Year everyone, and welcome to our family!



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#4 Consumer Comment

Great Company


POSTED: Friday, March 04, 2016

I purchased HCG from Nu Image Medical and the found them to be exactly as they said. The product works as they advertised and promised and Dr Mike did an excellent job on reviewing my medical history during his examination.



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#3 Consumer Comment

Great Customer Service!

AUTHOR: Monique - (USA)

POSTED: Friday, September 11, 2015

I am a new patient of NuImage Medical. I have been using their produxt for a good 3wks now and love it!

What really surprised me is how AMAZING they are with customer service. In fact, i remember telling myself they are probably sick of hearing from me and all my questions, but sure enough, every email was responded to immediatly. Online chat option was flawless, and they overnighted my package to me with no extra charge. On top of all of that, i was SO EXCITED to get my product i called in 2 days advance and asked if they could take a post dated check which they did with no issue. I honestly havent seen customer service with such excellence as this. For me to actually take time out of my life to support a company that impressed me means alot. This is one out of 3 reviews i have ever wrote online about companies in my 31yrs!

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#2 Consumer Comment

nu image offered 15% off in their rebuttal

AUTHOR: jennifer - (USA)

POSTED: Thursday, August 13, 2015

while reading nu image's rebuttal i noticed they offered a coupon code wedonotripoff - it does not actually work. that seems to be false advertising.

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#1 REBUTTAL Owner of company

The whole story must be told

AUTHOR: Nu Image Medical - ()

POSTED: Thursday, October 09, 2014

Good Day.

The above mentioned individual contacted our office via phone first, asking many odd questions that most did not make sense, so the call was tranfered to my office. No voicemail was left, although we called the individual back by the caller ID and received his voicemail.


Shortly after, we obtained his email request through our support desk. The email asked many questions that do not pertain to our program or products, and included invalid statements, which later was excused by the invidual as being his phone's auto correct, hence our statement of unrealistic questions.

He did however completely omit our response which is:


Good Evening.

I have never enjoyed email as a form of communication due to the lack of personal communication that is only present during true voice and face to face conversations.
My remarks were not meant to be snarky, simply to explain that compounded medications do not have answers on your questions provided.
There are no manufacturers or address to give as it is not a retail product.
I am sure your father can attest to these answers as well.
If you feel that this misunderstanding of verbiage is offensive and that you are willing to go through all those lengths, there is nothing that I can due but apologize for the miscommunication.
Most of your answers would be more properly addressed by contacting local compound pharmacies who have a better understanding of the terminology and production. They should also, if willing, be able to explain the purity process to determine the actual strengths.
As I noted earlier, we are just the doctors office, not the pharmacy.
Should you require additional assistance, please do not hesitate to ask.
Thank You.

Nu Image Medical



In 11 years, just image has never received a complaint. Our customer service and medical staff's attention to patient care is above no other in this industry.

Futher more, this person was never a patient of ours, so how could they be RippedOff? Just because they misunderstood an answer to an email or didnt like the answer?

Its quite disheartening that people who do through such lengths when they have never even been rippedoff.

I hope this is not just another sneaky competitors way of doing business.


We at Nu Image Medical appologize to the public for even having to read this report and welcome you to call our facility, speak to our staff, and enjoy out program with a 15% discount by using coupon code: WEDONTRIPOFF


Thank you for listening and understanding.


Nu Image Medical Team!





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