Complaint Review: nuwave PIC - Internet Internet
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- Author Not Confirmed
- nuwave PIC Internet United States of America
- Phone:
- Web: www.nuavepic.com
- Category: Advertising / Deceptive
nuwave PIC ordered PIC buy one get one free only received one and none of the additional free or ordered items, Internet
*Author of original report: Pic buy one get one
*UPDATE Employee: Order Assistance
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I ordered the PIC cooktop offer buy one get one free. In addition was to receive 9" and 11.5" pans as part of this offer. Nuwave complete cooking package.
The S&P cost more then the order. I received one PIC and a cast iron grill I did not order. I never received any other items.
I called customer service number always redirected to voice mail. They never returned my calls.
Then tried email after 3-4 emails the company said something was wrong with my payment card.
I checked my card it was fine. tried email again this time the Rep. stated I could return my order but I would have to pay s&p both ways. But I could keep the 2 pans and had to return the two pic cooktops.
So how do I return something I never got. This company just wants your money .
This report was posted on Ripoff Report on 09/28/2012 06:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nuwave-pic/internet/nuwave-pic-ordered-pic-buy-one-get-one-free-only-received-one-and-none-of-the-additional-948197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Pic buy one get one
AUTHOR: kathy - (United States of America)
SUBMITTED: Tuesday, October 09, 2012
since I first posted I have gotten in touch with Customer service vie email. Over 11 different messages they are still saying I need to pay a balance on things I have never received. The price on 1 PIC unit is $99.99 plus $29.95 for s&p. This was the first charge on my credit card. They than charged $43.23 The next month . Now , Maria at Nuwave still says I have a balance of $43.23 That still needs to be paid. This will total $216.40 for the one PIC unit.
Nuwave fails to understand or does not want to see the unfair pricing practices it uses.
Now Nuwave is saying if this is not paid they will send it to a collection agency.
#1 UPDATE Employee
Order Assistance
AUTHOR: Hearthware Becky - (United States of America)
SUBMITTED: Wednesday, October 03, 2012
My name is Becky and I am the Social Media Marketing Manager at Hearthware, producers of the NuWave PIC. I would like to apologize as, based on your complaint, it seems you have experienced a difficult time with your order. I also understand your frustration after placing multiple calls and emails. We have recently hired and trained additionalcustomer service staff in an effort to eliminate problems such as this. If, as of the time of this reply, you still have not received your pans, please email me at facebook@hearthware.com with your order information and I will do everything possible to work with our fulfillment team to get this resolved. Thank you.
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