NW Territorial Mint unwilling to help, brushed off as somebody else's responsability Internet

   I avidly used to purchase gold and silver in large amounts, I made a purchase of silver worth over $500 had it sent to my house, they take about 6weeks for delivery & during that time I moved. I did not have my fowarding address at the time but I DID notify the person over the phone while placing the order that i would be moving in 3 weeks and the representative stated that its no problem they can simply call up the delivery company to change the delivery address if need be. So I placed the order being reassured by the representative they can assist me in the delivery of my package during shipment, then I moved. I called to notify the company of my new address and they stated at THAT time they cannot change the address once its been shipped, so my package got sent to my old home even after providing them with confirmation that "I was Me"

   Even though my name was on the package and it was signed for by another person when the fedex delivery person showed up and I provided NWterritorialmint with a copy of the tracking info that showed a different name and signature had signed for my package. The company then stated its fedex's fault that the names didnt match up and they cannot help, fedex said the company had valid amount of time to make any changes to the delivery of the package and it WAS possible until the day of delivery but to include even if the package was on the delivery truck.

Each company blamed the other and never the less I tried for years, starting IMMEDIATELY after the incident to no avail... I made massive purchases from this company but stopped giving them my business after the incident cause a company that only takes your money and does nothing to help with any issues that may arrise after theyve already gotten paid is how a business is run  in a third world country. I have not and will not ever purchase from this shady dealer again as they admittedly sent my $500+ purchase of silver to a random person for free!

   I asked if I can pay for shipping to get my order resent, they said they will not send me $500+ worth of silver for only the shipping price but if I would like to place replace the order they would be more than happy to do that for me. None the less this company has HORRIBLE customer service and did in fact lie to the customer at one point in time, wether it was in the initial phone call while placing the order, or when I called to change my address. During ONE of those phone calls NWTerritorialMint.com DID in fact lie to me, the customer and did absolutely nothing to even help, address my issue. They simply blamed another person/business for their miss-action.