Report: #429429

Complaint Review: Oakley - Foothill Ranch California

  • Submitted:
  • Updated:
  • Reported By: Springfield Virginia
  • Oakley 1 Icon Foothill Ranch, California U.S.A.

Oakley Poor customer service, 0% guaranteed satisfaction, inferior products Foothill Ranch California

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I bought 3 Oakley M Frame sunglasses since the 1990s, and I was a loyal Oakley customer until now. The first sunglass was worned out, and the second one had coat flaking off the right lens.

I purchased the third one directly from Oakley over the phone in August of 2007.

This sunglass I ordered was a customized Oakley M Frame with red iridium Heater lens, and I have been using it ever since. I also ordered a hard case for around $25. The sunglass was comfortable, light and sporty looking. I took very good care of it. I cleaned the sweat off the lens after each use, and I always put it back in my hard case. I have never dropped it nor did anything to it. It's just over one year old now.

Just one month ago, I decided to buy another sunglass because I felt the sunglass was not sufficient enough to block the sun glares on bright sunny day. I went to Oakley store nearby and bought the polarized Heater black lens. The sales person there told me I didn't need to buy the extra sunglass because the M frame was built to be lens interchangeable. I thought that was cool so I could save money just to buy more than one lens for the same frame. She showed me how to take apart the lens from the frame. I asked her if the lens would break if I keep doing it and she said no the sunglasses were designed to be built that way.

When I got home I tried to do that on my sunglass which I never did before. I finally got it apart but noticed a little scratch on the upper corner of the lens that was somewhat hidden inside the frame. I thought it was a scratch at first but at closer examination it was actually a crack! How did the crack get there? Did the crack begin after I pulled it apart? I have no idea.

I called Oakley and they told me to send it in for evaluation. They still have my record of purchase from 2007. I went ahead and paid $12 to mail it certified along with a letter explaining what happened and that I took good care of it. I got a call from Oakley after they got it. They said yes it was a crack but unfortunately my warranty expired so they offered a $39 "evaluation fee" to replace the lens. Apparently they ignored my letter.

Why should I pay more for a defective glass? I refused the offer and I told them I was pissed off. I told them to send it back and they did. But they still didn't even bother to replace the lens and now I'm left with a defective sunglass. Their "100% satisfaction guarantee" is a big lie. I am no longer loyal to Oakley. I returned the polarized Heater black lens right back to Oakley and bought a Maui Jim Kanaha sunglasses instead. I have found Oakley to be an arrogant and greedy company who doesn't care about their customers.

Fortunately after reading one other ripoff report by Steve of Buena Park (6/10/2005) I am glad that I didn't accept the $39 evaluation fee offer because otherwise the lens could crack again and again and again.

Don't buy Oakley's products. Oakley's products are truly inferior.

Springfield, Virginia

This report was posted on Ripoff Report on 02/28/2009 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oakley/foothill-ranch-california-92610/oakley-poor-customer-service-0-guaranteed-satisfaction-inferior-products-foothill-ranch-429429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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