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Report: #110462

Complaint Review: OAN - USA Voicemail - Gloversville New York

  • Submitted:
  • Updated:
  • Reported By: Letart West Virginia
  • Author Confirmed What's this?
  • Why?
  • OAN - USA Voicemail 60 Church Street Gloversville, New York U.S.A.

OAN Long Distance Billing On Behalf Of USA Voicemail ripoff added $19.95 to my current bill This is long distance slamming and has replaced my previous long distance company. I never authorized any long distance on my phone RIPOFF Gloversville New York

*Author of original report: USA Voicemail contacted

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OAN Long Distance billing for USA Voicemail added $19.95 to my current phone bill from Frontier for what it calls "Details of OAN Long Distance Calls."

I never authorized USA Voicemail as my long distance carrier.

I never authorized OAN as my long distance carrier.

I never authorized any long distance carrier.

Along with the long distance charges they also added Nonrecurring charges and call them "Carrier Cost Recovery Surcharge". I never had these charges as I never had long distance on my phone. Plus with LD they added Federal Taxes and FCA Long Dist Universal Fund Support charges.

The phone number they gave for Toll Charge Inquires (800)944-9646.

This is Long Distance slamming.

Charles
Letart, West Virginia
U.S.A.

This report was posted on Ripoff Report on 09/27/2004 10:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oan-usa-voicemail/gloversville-new-york-23078-2998/oan-long-distance-billing-on-behalf-of-usa-voicemail-ripoff-added-1995-to-my-current-bil-110462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 Author of original report

USA Voicemail contacted

AUTHOR: Charles - (U.S.A.)

POSTED: Tuesday, September 28, 2004

I called the number for Toll Charge Inquiries (800)944-9646 and after going off on her she hung up on me so I called back and they told me I had to call (877)439-3802.

This number was answered by USA Voicemail Customer Service. I told the woman that I had this charge on my phone bill and she ask how much and I told her 19.95 and she said she would issue a refund and that it would take from 1 to 3 billing cycles for it to show up.

She never asked if I had a problem or anything so I think they are in the same office as the first number.

The lady at the first number said they had my name and the website that I was at when I signed up for the service. I never signed up but it was probably some obscure check box that I missed and they never offered that information, not even the second place so I think they were already told I was irate.

If the first number cannot help then why list it on the bill?
Why not list the USA Voicemail Customer Service number and be done with it.

The Toll Charge Inquiries (800)944-9646 opens at 6Am - 8Pm.
The USA Voicemail Customer Service (877)439-3802 opens from 9Am - 4:50Pm EST.

I will update if and when I get the refund and if they take the billing off before the next cycle.

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